Assistant Front Office Manager (m/f/d)

Falkensteiner Hotels & Residences Italy; Jesolo; On-site; EUR 22,000 - 29,000; Full time

Benefits offered by this job

All-inclusive onboarding program

Career development within Falkensteier

Special employee conditions for hotels

In-house Falkensteiner Academy

Job summary

Falkensteiner Hotel & Spa Jesolo in Jesolo seeks an experienced Assistant Front Office Manager to lead daily front office operations with a focus on guest satisfaction and revenue optimization.

The role requires a hospitality management background, 3–5 years in a senior front office role, and fluency in English and German. Protel and MS Office knowledge are advantageous in a fast-growing, service-driven hotel group.

Qualifications

• Bachelor degree in Hospitality or related field.
• 3–5 years in a front office senior management role in a hotel.
• Fluent in English and German; other languages a plus.
• Knowledge of Protel and hotel operations.

Responsibilities

• Directs front office operations including check-in/out and guest assistance.
• Lead training and scheduling for front office staff to ensure efficiency.
• Maximize REVPAR by inventory control, group blocks, and upselling.
• Coordinate with departments to ensure seamless guest service.
• Handle VIP arrivals and guest complaints with professionalism.

Skills

Front Office Operations

Team Leadership

Revenue Maximization

Protel Knowledge

MS Office

English & German

Education

Hospitality Management Bachelor Degree

Tools

Protel

MS Office

Job description

Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition.

We are looking forward to welcoming you to our team in Falkensteiner Hotel & Spa Jesolo soon as: Assistant Front Office Manager (m/f/d)

YOUR TASKS:

• Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
• Participates in the development, implementation and review of the policies, procedures, practices and standards.
• Together with the FOM selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages and reinforcing the late charge policy to maximize REVPAR.
• Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction
• Assists in greeting VIP guests in absence of the Resident Manager/FOM upon their arrival and escorts them to their room. Establishes good relationship and offers assistance for the length of their stay.
• Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to FMTG Standards in a safe and secure environment.
• Identification training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
• Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
• Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
• Carry out other tasks as directed by Front Office Manager.

YOUR PROFILE:

• Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
• Good level or above, oral and written English and German, additional languages are a plus
• 3 to 5 years experience in a front office senior management position, preferably in a five star international hotel
• Knowledge of cashier operations
• Knowledge of hotel business operations
• Knowledge of Up Selling techniques
• Knowledge of maximizing revenues
• Building teamwork
• Developing others
• Motivating others
• Planning/ Organization
• Problem solving & Decision making
• Adaptability/ Flexibility
• Concern for quality
• Influence
• Initiative
• Managing performance
• Results oriented
• Teamwork/ Cooperation
• Cross cultural sensitivity
• Interpersonal skills
• Customer service orientation
• Listening and Oral Skills
• Written skills
• Analytical thinking
• Stress Management
• Enthusiastic and pleasant personality
• Friendly and caring
• Proficiency in Microsoft Office software: Word, Excel and PowerPoint
• Knowledge of Protel is a plus

OUR BENEFITS:

• All- inclusive onboarding program for a smooth start
• Wide range of career and development possibilities within a fast growing hotel group
• Active contribution in a dynamic work environment
• Variety of training within our in-house Falkensteiner Academy
• Enjoy your holiday in the best hotels to special employee conditions

For this position we offer a gross monthly salary from € 1.817,70 x 14 salary payments per year (in accordance with the National Collective Labour Agreement (CCNL) applicable to the Tourism and Hospitality Industry), with the possibility of a higher remuneration depending on qualifications, competencies, and professional experience.

Take a look at your future workplace: www.falkensteiner.com

CONTACT:

Falkensteiner Hotel & Spa Jesolo *****

Piazza Le Corbusier, 6

• I- 30016 Lido di Jesolo (VE) - Italy