Front Office Leader — Guest Experience & Operations

IHG Hotels & Resorts; Pavia; In loco; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Six Senses Milan seeks a Front Office Manager to oversee the front office operations, ensuring service excellence and adherence to brand standards. You will manage reservations, guest profiles, and coordination with Guest Services, Housekeeping and F&B to meet guest expectations.

The role requires 2–4 years of supervisory front office experience, a Bachelor’s degree in Hotel Management or related field, and fluency in English and Italian. Visa/work authorization for Italy is required.

Competenze

• Bachelor’s degree in Hotel Management or related field.
• 2–4 years of front office/guest services experience with supervision.
• Fluent in English and Italian; additional languages preferred.

Mansioni

• Oversee efficient front office operations in line with Six Senses standards.
• Coordinate with Guest Services, Reservations, Housekeeping and F&B to meet guest needs.
• Ensure policies, procedures and safety protocols are followed consistently.
• Monitor room inventory, rates and packages, and optimize availability.
• Maintain guest history records and profile data in cooperation with Reservations.
• Provide training to staff to instill cost awareness and service excellence.

Conoscenze

Front office knowledge

Hotel operations

Guest services

Reservation management

Policy enforcement

Budget controls

Formazione

Bachelor’s degree in Hotel Management or related field

Descrizione del lavoro

Six Senses Milan seeks a Front Office Manager to oversee the front office operations, ensuring service excellence and adherence to brand standards. You will manage reservations, guest profiles, and coordination with Guest Services, Housekeeping and F&B to meet guest expectations.

The role requires 2–4 years of supervisory front office experience, a Bachelor’s degree in Hotel Management or related field, and fluency in English and Italian. Visa/work authorization for Italy is required.