Head of Luxury Spa & Wellness Experiences

InterContinental Hotels Group; Milano; In loco; EUR 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Six Senses Milan is seeking a Spa & Wellness Manager to oversee efficient operation and uphold luxury service standards. The role focuses on advancing spa experiences, staying current with industry trends, and ensuring all treatments and facilities meet Six Senses guidelines.

The candidate should bring experience in high-end spa environments, proficiency in English and Italian, and the ability to manage guest expectations while maintaining exceptional service quality.

Competenze

• High school diploma or equivalent and at least 3 years’ experience in similar luxury spas and health clubs with proven references.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Knowledge of anatomy and physiology, massage therapy, and beauty therapy (NVQ, ITEC, or CIDESCO).
• Understanding of beauty products and aesthetic devices used for spa treatments.
• Service-oriented with an eye for details.
• Fluent in English and Italian; additional languages preferred.
• Valid authorization to work in Italy (visa/work permit).

Mansioni

• Keeping abreast of industry trends and updating knowledge and skills to improve the product and service offering.
• Continuously focus on the rejuvenation of the spa experience.
• Spa treatments, exercise classes, and wellness facilities and equipment will be assessed to stay relevant and aligned with Six Senses practices.
• Upkeep Six Senses guidelines and standards of service and operation; performance benchmarks to be met and exceeded.
• Adhere to LQA standards and guest comments.

Formazione

High school diploma or equivalent

Hospitality diploma/degree preferred

NVQ/ITEC/CIDESCO in beauty therapy

Descrizione del lavoro

Six Senses Milan is seeking a Spa & Wellness Manager to oversee efficient operation and uphold luxury service standards. The role focuses on advancing spa experiences, staying current with industry trends, and ensuring all treatments and facilities meet Six Senses guidelines.

The candidate should bring experience in high-end spa environments, proficiency in English and Italian, and the ability to manage guest expectations while maintaining exceptional service quality.