Front Office Manager - Six Senses Milan (New Hotel Opening)

IHG Hotels & Resorts; Pavia; In loco; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Six Senses Milan seeks a Front Office Manager to oversee the front office operations, ensuring service excellence and adherence to brand standards. You will manage reservations, guest profiles, and coordination with Guest Services, Housekeeping and F&B to meet guest expectations.

The role requires 2–4 years of supervisory front office experience, a Bachelor’s degree in Hotel Management or related field, and fluency in English and Italian. Visa/work authorization for Italy is required.

Competenze

• Bachelor’s degree in Hotel Management or related field.
• 2–4 years of front office/guest services experience with supervision.
• Fluent in English and Italian; additional languages preferred.

Mansioni

• Oversee efficient front office operations in line with Six Senses standards.
• Coordinate with Guest Services, Reservations, Housekeeping and F&B to meet guest needs.
• Ensure policies, procedures and safety protocols are followed consistently.
• Monitor room inventory, rates and packages, and optimize availability.
• Maintain guest history records and profile data in cooperation with Reservations.
• Provide training to staff to instill cost awareness and service excellence.

Conoscenze

Front office knowledge

Hotel operations

Guest services

Reservation management

Policy enforcement

Budget controls

Formazione

Bachelor’s degree in Hotel Management or related field

Descrizione del lavoro

Duties and Responsibilities
As Front Office Manager, I will assume full responsibility for the efficient operation of theFront Office department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:

• Have a thorough knowledgeof all facilities and services offered by the hotel includingtype of rooms available as well as their location and layout,selling status, rates, and benefits of all packages plans,credit policy of the hoteland reservation coding.


• Understand the hotel’s policy on guaranteed reservations and no-shows.


• Process advance deposits on reservations.


• Track future room availabilitieson the basis ofreservations. Iam able todetermine room rates based on the selling tactics of theresort.


• Oversee themanagement of the guest history and profile system in conjunction with the Reservations Manager.


• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined/metand oversee the overall smooth operation of guest arrivals.


• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.


• Instill a cost-focused philosophy through training and education.


• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls.
  

Qualifications

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.


• Fluent in English and Italian; I understand that additional languages are preferred.


• Valid authorization to work in Italy is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required
  

The above is intended to provide an overview of the role and responsibilities for a Front Office Manager at Six Senses Milan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Milan is an equal opportunity employer. This policy applies to all terms and conditions of employment are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.