Front Office Manager - Six Senses Milan (New Hotel Opening)

InterContinental Hotels Group; Milano; In loco; EUR 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Six Senses Milan seeks a Front Office Manager to lead the front office team and ensure service excellence within brand standards. You will manage reservations, guest profiles, and room selling strategies in collaboration with Guest Services and Housekeeping.

The role requires a leadership mindset and strong adherence to policies and budget controls. The ideal candidate will have a hotel management degree and 2–4 years in front office with supervisory experience, plus fluency in English and

Competenze

• Bachelor's degree in Hotel Management, Business Administration or related field, plus 2–4 years front office/guest services experience including supervisory experience.
• Fluent in English and Italian; additional languages preferred.
• Valid authorization to work in Italy (visa/work permit) required.

Mansioni

• Assume full responsibility for the efficient operation of the Front Office department and ensure exceptional products and services within brand standards.
• Oversee knowledge of all facilities, services, room types, rates and packages; manage guest history and profiles with Reservations.
• Coordinate with Guest Services, Reservations, Housekeeping and F&B to ensure guest needs are met and operations run smoothly.
• Enforce policies, procedures and budget controls; promote cost-focused training and education.
• Ensure compliance with legal, statutory and financial requirements and safety protocols.

Conoscenze

English fluency

Italian fluency

Guest services

Formazione

Bachelor's degree in Hotel Management or related field

Descrizione del lavoro

Duties and Responsibilities

As Front Office Manager, I will assume full responsibility for the efficient operation of theFront Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledgeof all facilities and services offered by the hotel includingtype of rooms available as well as their location and layout,selling status, rates, and benefits of all packages plans,credit policy of the hoteland reservation coding.


• Understand the hotel's policy on guaranteed reservations and no-shows.


• Process advance deposits on reservations.


• Track future room availabilitieson the basis ofreservations. Iam able todetermine room rates based on the selling tactics of theresort.


• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.


• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest's needs are determined/metand oversee the overall smooth operation of guest arrivals.


• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.


• Instill a cost-focused philosophy through training and education.


• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls.

Qualifications

To execute the position of Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor's degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.


• Fluent in English and Italian; I understand that additional languages are preferred.


• Valid authorization to work in Italy is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required

The above is intended to provide an overview of the role and responsibilities for a Front Office Manager at Six Senses Milan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Milan is an equal opportunity employer. This policy applies to all terms and conditions of employment are implemented, reviewed and maintained to ensure the successful operation of the hotel.