Front Office Agent - INNSiDE Milano Torre GalFa

Meliá Hotels International; Milano; In loco; EUR 23.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

My MeliáRewards

My MeliáBenefits

Descrizione del lavoro

Meliá Hotels International in Milano is seeking an experienced Front Desk professional to manage front office activities with friendliness and professionalism. You will handle check-ins/outs, guest inquiries, and information on services, contributing to a seamless guest experience.

The role requires availability for various shifts, at least 1 year in a fast-paced hotel environment, and fluency in English; other languages preferred.

Competenze

• Minimum 1 year of experience in a fast-paced hotel/resort environment.
• Availability to work various shifts including mornings, evenings, nights, weekends and holidays.
• Strong interpersonal skills and hospitality mindset.

Mansioni

• Check-in and check-out guests professionally.
• Process payments according to established procedures.
• Greet guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys and provide information on hotel services and room location.
• Upsell rooms to maximize revenue.
• Handle cash and credit card transactions accurately.
• Communicate guest requests or issues to management for follow-up.
• Respond to guest complaints and perform service recovery as needed.
• Perform other duties as assigned.

Conoscenze

Fluent English

Guest service

Descrizione del lavoro

Requisition ID41427-Posted08/31/2026-Italy-Milano-Job-Front Desk-Experienced professionals

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Summary: To manage properly all the activities related to Front Office Department

What will I be doing?

Check-in and check-out hotel guests in a timely and professional manner.

Process all payments according to established procedures.

Welcome guests in a friendly, prompt, and professional manner

Register guests, issue room keys and provide information on hotel services and room location

Up-sell rooms when possible, to maximize hotel revenue

Accurately process all cash and credit card transactions in accordance with established procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints

Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Perform other duties as assigned.

What are we looking for?

Candidate must be available to work various shifts including mornings, evenings, nights,weekends and/or holidays.

Must befluent in English; other languagesare preferred.

1-year experience in a fast environment in the same or similar position in a hotel/resort.

Passionate for Hospitality and with a strong attitude to interpersonal relationships

The position can be classified between level C3 and level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C3: €1.621,40 gross monthly; level C2: €1.726,99 gross monthly). The indicative Gross Annual Salary is between €22.699,60 and €24.177,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position. Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.