Front office agent

San Clemente Palace Venice; Venezia; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

San Clemente Palace Venice cerca un Front Desk Agent per garantire un’accoglienza impeccabile agli ospiti e un servizio personalizzato presso la reception dell'hotel a Venezia.

Il ruolo comprende check-in/check-out, gestione richieste, prenotazioni online e telefoniche, raccolta dati e pagamenti, nonché l’uso del PMS Opera. Richiesta la fluente/proficiente conoscenza dell'italiano e dell'inglese.

Competenze

• Fluency in Italian and English required or strongly preferred.
• Proven ability to greet guests and manage front desk tasks.

Mansioni

• Welcome, greet and appreciate guests for using the establishment.
• Perform guest check-in and check-out duties.
• Address guest's needs and resolve concerns and complaints.
• Take online and phone reservations.
• Collect guest information, including contact details and dates of stay.
• Assign rooms and hand out keys.
• Prepare bills and take payments.
• Take and pass on messages to guests and act on requests promptly.
• Good knowledge in PMS, Opera.
• Fluency in Italian and English.

Conoscenze

Fluency in Italian and English

PMS Opera knowledge

Strumenti

Opera PMS

Descrizione del lavoro

Luogo di lavoro: Venezia

A Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to:

• Welcome, greet and appreciate guests for using the establishment.
• Perform guest check-in and check-out duties.
• Address guest's needs and resolve their concerns and complaints.
• Take online and phone reservations.
• Collect guest information, including contact details and dates of their stay.
• Assign rooms and hand out keys.
• Prepare bills and take payments.
• Take and pass on message to guests and act on requests in an efficient and prompt manner.
• Good knowledge in PMS, Opera.
• Fluency in Italian and English.