Guest Experience Line Agent - Upsell & Service Excellence

Meliá Hotels International; Milano; In loco; EUR 19.000 - 24.000; Tempo pieno

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Descrizione del lavoro

Meliá Hotels International in Milano is seeking an experienced Guest Service Line Agent to handle guest requests by telephone and drive customer satisfaction. You will personalize experiences, offer tailored services, and apply upselling techniques while upholding departmental standards.

Ideal candidates have 2 years in a customer-facing role and a background in Tourism, Hospitality, or Marketing. This position follows the National Collective Contract Turismo AICA level C2 with a monthly gross

Competenze

• Education: Training in Tourism, Hospitality, Marketing, or similar.
• Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
• Experience: 2 years in a similar external role, and at least 1 year in a customer-facing department.

Mansioni

• Manage guest requests via telephone and personalize their experiences.
• Offer tailored services and upsell where appropriate.
• Handle customer incidents and adhere to departmental standards.
• Utilize management tools and follow improvement plans based on feedback.
• Ensure health and safety protocols are followed.

Conoscenze

Telephone service

Office 365

Communication

Problem solving

Teamwork

Formazione

Tourism/Hospitality/Marketing training

Descrizione del lavoro

Meliá Hotels International in Milano is seeking an experienced Guest Service Line Agent to handle guest requests by telephone and drive customer satisfaction. You will personalize experiences, offer tailored services, and apply upselling techniques while upholding departmental standards.

Ideal candidates have 2 years in a customer-facing role and a background in Tourism, Hospitality, or Marketing. This position follows the National Collective Contract Turismo AICA level C2 with a monthly gross