Hospitality Reservations Intern – Back Office

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 7000 - 8000; Tempo pieno

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VIP status for employees

Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milano is seeking an Reservations Intern to support daily booking activities and guest services. The role focuses on processing bookings, assisting arrivals, managing emails, and supporting the contact center that handles reservations.

The ideal candidate has very good English, a Degree in Tourism or Hospitality, and a passion for hospitality with strong interpersonal skills.

Competenze

• Must have a very good English; other languages are preferred.
• Degree in Tourism or Hospitality;
• Passionate for Hospitality and with a strong attitude to interpersonal relationships.

Mansioni

• Checking bookings in the system.
• Controlling arrivals.
• Managing email correspondence.
• Support for the contact center that makes reservations.
• Supporting the departments of each hotel.
• Managing payments.
• Miscellaneous inquiries from guests (through direct channels but also extranet Booking.com and Expedia).
• Perform other duties as assigned.

Conoscenze

Very good English

Other languages (preferred)

Formazione

Degree in Tourism

Degree in Hospitality

Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milano is seeking an Reservations Intern to support daily booking activities and guest services. The role focuses on processing bookings, assisting arrivals, managing emails, and supporting the contact center that handles reservations.

The ideal candidate has very good English, a Degree in Tourism or Hospitality, and a passion for hospitality with strong interpersonal skills.