Front Desk Agent – Milano: Growth & Rewards

Melia Hotels International S.A.(Meliá); Italia; Remoto; EUR 23.000 - 24.000; Tempo pieno

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Descrizione del lavoro

Melia Hotels International S.A. (Meliá) is seeking a Front Desk professional in Milano to manage front office activities, greet guests, handle check-ins/outs, and process payments with a focus on guest satisfaction.

You will register guests, provide information on services and locations, up-sell rooms when possible, and ensure accurate cash and card transactions while maintaining a friendly, professional demeanor.

Competenze

• Availability to work varied shifts including mornings, evenings, nights, weekends and holidays.
• Fluent in English; other languages are preferred.
• 1 year of experience in a fast-paced hotel/resort environment.
• Strong hospitality mindset and interpersonal skills.

Mansioni

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner
• Register guests, issue room keys and provide information on hotel services and room location
• Upsell rooms when possible to maximize hotel revenue
• Accurately process all cash and credit card transactions in accordance with established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints
• Make appropriate service recovery gestures to ensure total guest satisfaction.
• Perform other duties as assigned.

Conoscenze

Fluent English

Interpersonal skills

Shift flexibility

Descrizione del lavoro

Melia Hotels International S.A. (Meliá) is seeking a Front Desk professional in Milano to manage front office activities, greet guests, handle check-ins/outs, and process payments with a focus on guest satisfaction.

You will register guests, provide information on services and locations, up-sell rooms when possible, and ensure accurate cash and card transactions while maintaining a friendly, professional demeanor.