Guest Experience Specialist - Front Desk

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 18.094 - 19.273; Tempo pieno

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Descrizione del lavoro

Meliá Hotels International is seeking a Front Desk/Guest Services professional to ensure exceptional guest experiences. You will personalize interactions, manage guest profiles, and support efficient check-in/check-out while maintaining billing accuracy.

Requirements include advanced English and at least 1 year in customer service, with knowledge of hotel operations and PMS systems. You will uphold brand standards and promote the hotel’s services and events.

Competenze

• University degree or vocational training in Tourism, hotel management, or similar.
• Advanced English, third language a plus.
• At least 1 year of experience in customer service.
• Knowledge of hotel operations and check-in/check-out procedures.

Mansioni

• Personalize guest interactions by using their name.
• Maintain guest profiles to share accurate information on needs and preferences.
• Welcome VIP guests and assist them to their destination.
• Handle front desk administrative tasks and ensure billing accuracy.
• Manage guest complaints in a professional and empathetic manner.
• Communicate information to front desk management in a timely manner.
• Contribute to continuous improvement of front desk knowledge and practices.
• Support rate strategy with upselling and cross-selling.
• Ensure quick and efficient check-in/check-out, including digital check-in when available.
• Answer guest inquiries or requests politely within acceptable timeframes.

Conoscenze

Customer service

Communication

Check-in/Check-out procedures

Hotel operations

English (Advanced)

Multilingual (plus third language)

Problem solving

Teamwork

Formazione

University degree or vocational training in Tourism/hotel management

Strumenti

Hotel management system

Descrizione del lavoro

Meliá Hotels International is seeking a Front Desk/Guest Services professional to ensure exceptional guest experiences. You will personalize interactions, manage guest profiles, and support efficient check-in/check-out while maintaining billing accuracy.

Requirements include advanced English and at least 1 year in customer service, with knowledge of hotel operations and PMS systems. You will uphold brand standards and promote the hotel’s services and events.