Front Desk Intern: Luxury Guest Services in Florence

Collegio alla Querce, Auberge Collection; Toscana; On-site; EUR 10,000 - 13,000; Part time

Benefits offered by this job

Expense reimbursement

Job summary

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat in Florence offering panoramic views of the Duomo and Tuscany. We seek a Guest Services Intern to support a welcoming journey from arrival to departure, reflecting luxury hospitality.

You will work with the Guest Services team, shadow experienced colleagues, and contribute to memorable experiences. This internship starts February 2027 and is based at our Florence property.

Qualifications

• Experience in a luxury hospitality environment is a plus.
• Degree or current studies in Hospitality, Tourism, or related field are plus.
• Strong communication and organizational skills with a passion for hospitality.

Responsibilities

• Assist the Guest Services team with daily front desk operations (arrivals, departures, requests).
• Support check-in/check-out processes for a smooth guest experience.
• Respond to guest inquiries and coordinate with hotel departments.
• Prepare and organize guest information with accuracy.
• Coordinate luggage handling and transportation arrangements.
• Collaborate with Guest Relations and Concierge for seamless service.
• Shadow experienced team members to learn hotel operations and luxury standards.

Skills

Guest service

Communication

Organization

Teamwork

English

Education

Hospitality studies or degree preferred

Job description

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat in Florence offering panoramic views of the Duomo and Tuscany. We seek a Guest Services Intern to support a welcoming journey from arrival to departure, reflecting luxury hospitality.

You will work with the Guest Services team, shadow experienced colleagues, and contribute to memorable experiences. This internship starts February 2027 and is based at our Florence property.