Luxury Guest Services Intern – Florence 2027

Auberge Resorts LLC; Toscana; On-site; EUR 6,700 - 13,000; Part time

Benefits offered by this job

Expense reimbursement

Job summary

Collegio alla Querce, Auberge Collection in Florence, Italy is seeking a Guest Services Intern starting February 2027. You will support the Guest Services team, assisting with arrivals, departures, inquiries, and coordinating requests to deliver a warm and personalized guest journey.

You will shadow experienced colleagues to learn hotel operations and the standards of luxury hospitality, with a focus on accurate guest information, seamless check-in/out, and collaboration across departments.

Qualifications

• Previous experience in a luxury hospitality setting is a plus.
• A degree or current studies in Hospitality, Tourism, or a related field are considered a plus.
• Strong communication and organizational skills, with a genuine passion for hospitality and guest service.
• Warm, welcoming, and professional attitude with ability to create positive first impressions.
• Strong interpersonal skills and a collaborative mindset.

Responsibilities

• Assist the Guest Services team with daily front desk operations, including guest arrivals, departures, and requests.
• Support check-in and check-out processes, ensuring a smooth and personalized guest experience.
• Respond to guest inquiries and coordinate requests with other hotel departments.
• Prepare and organize guest information with accuracy and attention to detail.
• Coordinate luggage handling, transportation arrangements, and other guest services.
• Collaborate with Guest Relations, Concierge, and other teams to ensure seamless communication.
• Shadow experienced team members to learn hotel operations and luxury service standards.

Skills

Hospitality

Communication

Organization

Teamwork

English proficiency

Education

Hospitality degree or related field

Job description

Collegio alla Querce, Auberge Collection in Florence, Italy is seeking a Guest Services Intern starting February 2027. You will support the Guest Services team, assisting with arrivals, departures, inquiries, and coordinating requests to deliver a warm and personalized guest journey.

You will shadow experienced colleagues to learn hotel operations and the standards of luxury hospitality, with a focus on accurate guest information, seamless check-in/out, and collaboration across departments.