Luxury Guest Services Intern in Florence

Auberge Collection; Toscana; Presencial; EUR 6700 - 10.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

600€ monthly reimbursement

Descripción de la vacante

Collegio alla Querce, part of Auberge Collection in Florence, invites applications for a Guest Services Intern starting February 2027. You will support daily front desk operations, assist with check-in/check-out, respond to guest inquiries, and coordinate with hotel departments to ensure a seamless guest journey in a luxury setting.

Ideal candidates have hospitality studies or a current degree, strong communication, and a client-focused attitude; English proficiency is required and additional

Formación

• Experience in luxury hospitality is a plus.
• Studies in hospitality, tourism, or related field preferred.
• Strong communication and guest-service orientation.

Responsabilidades

• Assist Guest Services with daily front desk operations.
• Support check-in and check-out, ensuring a personalized guest experience.
• Respond to guest inquiries and coordinate requests with other departments.
• Prepare and organize guest information with accuracy.
• Coordinate luggage handling, transportation, and other services.
• Collaborate with Guest Relations, Concierge and operations to ensure seamless service.
• Shadow experienced team members to learn luxury hospitality standards.

Conocimientos

Hospitality basics

Customer service

Communication skills

Team collaboration

Educación

Degree or studies in Hospitality, Tourism, or related field

Descripción del empleo

Collegio alla Querce, part of Auberge Collection in Florence, invites applications for a Guest Services Intern starting February 2027. You will support daily front desk operations, assist with check-in/check-out, respond to guest inquiries, and coordinate with hotel departments to ensure a seamless guest journey in a luxury setting.

Ideal candidates have hospitality studies or a current degree, strong communication, and a client-focused attitude; English proficiency is required and additional