French Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Italia; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Health insurance

Relocation package

Relocation concierge

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a French Speaking Advisor for an Online Payment Platform, based in Sofia. You will be the primary contact for French-speaking clients, handling inquiries and ensuring secure, compliant resolutions within FinTech environments.

The role offers fully paid training, relocation support, health insurance and a monthly salary with performance bonuses. Join a dynamic team supporting a leading global payments platform from Bulgaria's capital.

Qualifications

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to navigate internal FinTech system documentation.
• Proven experience in customer service, banking, or the FinTech sector.
• Strong analytical skills and attention to detail when handling digital financial transactions.

Responsibilities

• Act as the primary point of contact for French-speaking clients regarding their online payment solutions and FinTech accounts.
• Ensure secure and efficient resolution of payment-related inquiries while adhering to strict financial industry regulations.
• Maintain high levels of customer satisfaction by providing expert guidance on platform features, security, and transaction processing.
• Collaborate with internal technical and risk management teams to resolve complex payment discrepancies promptly.
• Stay updated on the latest trends and security protocols within the competitive FinTech industry.
• Contribute to the success of one of the most exciting French-speaking jobs in the region.
• Uphold the reputation of the platform through professional and precise communication in French.

Skills

French language

EU passport

English proficiency

Customer service experience

FinTech experience

Analytical skills

Relocation to Bulgaria

Job description

French Speaking Advisor for Online Payment Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with industry-leading organizations across Europe. As a leader in recruitment and business process outsourcing, we pride ourselves on facilitating career growth while providing our partners with exceptional professionals who excel in dynamic, high-stakes environments.

Job Overview

We are currently looking for a motivated professional to join our team as a French Speaking Advisor for Online Payment Platform position in Bulgaria. This role is a unique opportunity to advance your career within the rapidly evolving FinTech sector, providing world-class support for a leading global financial technology platform.

Key Responsibilities

• Act as the primary point of contact for French-speaking clients regarding their online payment solutions and FinTech accounts.
• Ensure secure and efficient resolution of payment-related inquiries while adhering to strict financial industry regulations.
• Maintain high levels of customer satisfaction by providing expert guidance on platform features, security, and transaction processing.
• Collaborate with internal technical and risk management teams to resolve complex payment discrepancies promptly.
• Stay updated on the latest trends and security protocols within the competitive FinTech industry.
• Contribute to the success of one of the most exciting French-speaking jobs in the region.
• Uphold the reputation of the platform through professional and precise communication in French.

Qualifications and Experience

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to navigate internal FinTech system documentation.
• Proven experience in customer service, banking, or the FinTech sector.
• Strong analytical skills and attention to detail when handling digital financial transactions.
• A genuine interest in relocating to Sofia for one of the premier French-speaking jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a perfect harmony between historic charm and a modern, vibrant lifestyle. As one of the fastest-growing hubs for jobs in Bulgaria, the capital city, Sofia, boasts an incredible climate, a thriving social scene, and a low cost of living that allows for a high quality of life. Bulgaria is truly a hidden gem, providing a welcoming environment for international professionals. Beyond the professional landscape, the relocation experience to Bulgaria is seamless with our expert support. From enjoying world-class cuisine to exploring the stunning local architecture, you will find that the cultural richness of Bulgaria makes it an ideal place to call home.

Secure your future with us by choosing one of the most rewarding French-speaking jobs in Bulgaria today.