French-Speaking FinTech Advisor — Relocate to Sofia

Recruitment By Ierotheos; Italia; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Health insurance

Relocation package

Relocation concierge

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a French Speaking Advisor for an Online Payment Platform, based in Sofia. You will be the primary contact for French-speaking clients, handling inquiries and ensuring secure, compliant resolutions within FinTech environments.

The role offers fully paid training, relocation support, health insurance and a monthly salary with performance bonuses. Join a dynamic team supporting a leading global payments platform from Bulgaria's capital.

Qualifications

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to navigate internal FinTech system documentation.
• Proven experience in customer service, banking, or the FinTech sector.
• Strong analytical skills and attention to detail when handling digital financial transactions.

Responsibilities

• Act as the primary point of contact for French-speaking clients regarding their online payment solutions and FinTech accounts.
• Ensure secure and efficient resolution of payment-related inquiries while adhering to strict financial industry regulations.
• Maintain high levels of customer satisfaction by providing expert guidance on platform features, security, and transaction processing.
• Collaborate with internal technical and risk management teams to resolve complex payment discrepancies promptly.
• Stay updated on the latest trends and security protocols within the competitive FinTech industry.
• Contribute to the success of one of the most exciting French-speaking jobs in the region.
• Uphold the reputation of the platform through professional and precise communication in French.

Skills

French language

EU passport

English proficiency

Customer service experience

FinTech experience

Analytical skills

Relocation to Bulgaria

Job description

Mercier Consultancy Group is seeking a French Speaking Advisor for an Online Payment Platform, based in Sofia. You will be the primary contact for French-speaking clients, handling inquiries and ensuring secure, compliant resolutions within FinTech environments.

The role offers fully paid training, relocation support, health insurance and a monthly salary with performance bonuses. Join a dynamic team supporting a leading global payments platform from Bulgaria's capital.