Florence Luxury Revenue & Reservations Supervisor

Borgo Pignano Florence; Toscana; On-site; EUR 28,000 - 30,000; Full time

Benefits offered by this job

Permanent contract

Staff canteen

50% discount at sister hotels’餐厅

Job summary

Borgo Pignano Florence, a luxury urban retreat, seeks a Revenue & Reservations Supervisor to implement pricing, manage reservations across channels, and collaborate with Front Office and Spa teams. The role requires a strong analytical mindset and experience in luxury hospitality.

The successful candidate will oversee revenue management for Florence and Tuscany properties, optimize inventory, and maintain data quality across PMS, CRS, CRM, and GDS systems.

Qualifications

• Bachelor’s Degree in Economics or Tourism Science is required.
• Minimum three years of experience in Revenue & Reservations in the hotel industry.
• Excellent English skills; other languages are a plus.
• Proactive, precise, and collaborative with strong analytical abilities.

Responsibilities

• Handle reservations from all channels (email, phone, OTA, GDS, direct website).
• Enter and manage reservations in PMS and connected platforms; verify rates, deposits, and policies.
• Coordinate with Front Office for room assignments and special requests.
• Monitor occupancy, pace, ADR, RevPAR, and channel mix; update rates and restrictions.
• Support onboarding and training of staff on procedures and systems.

Skills

Reservation management

Revenue management

Data analysis

Communication

Organizational skills

English proficiency

Education

Bachelor’s Degree in Economics or Tourism Science

Master in Revenue Management preferred

Tools

PMS Opera Cloud

CRM Cendyn

CRS SynXis

GDS

Lighthouse

Duetto

Microsoft Office

Google Workspace

Job description

Borgo Pignano Florence, a luxury urban retreat, seeks a Revenue & Reservations Supervisor to implement pricing, manage reservations across channels, and collaborate with Front Office and Spa teams. The role requires a strong analytical mindset and experience in luxury hospitality.

The successful candidate will oversee revenue management for Florence and Tuscany properties, optimize inventory, and maintain data quality across PMS, CRS, CRM, and GDS systems.