Luxury Guest Services Manager – Florence

Four Seasons; Toscana; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary and benefits

Excellent Training and Development

Employee Discount for stays worldwide

Complimentary Dry Cleaning for Uniform

Employee Meals

Job summary

Four Seasons Hotel Firenze is seeking a dynamic Guest Services Manager to lead the Guest Services team and elevate the guest journey in our luxury Palazzo in Florence. Reporting to the Front Office Manager, you will oversee arrivals, departures, transportation, and luggage services, ensuring flawless operations and an exceptional guest experience.

The role requires leadership, strong communication, and a passion for service excellence.

Qualifications

• 1-2 years of leadership experience within luxury hospitality or a guest-focused environment.
• Experience in Guest Services or supervisory role with direct responsibility for guest experience is a plus.
• Ability to lead, coach, motivate, and develop diverse teams while fostering service excellence.
• Excellent personal presentation and interpersonal skills.
• A valid driving license is required.
• Reading, writing and oral proficiency in Italian and English.

Responsibilities

• Lead, coach, and develop the Guest Services team to foster excellence and luxury hospitality.
• Ensure a seamless, personalized guest journey from arrival to departure.
• Oversee guest transportation, luggage handling, escort services, golf cart operations and valet parking.
• Support VIP arrivals, guest recognition initiatives, and service recovery efforts.
• Maintain presentation, cleanliness, safety, and efficiency across Guest Services areas.
• Collaborate with Front Office, Concierge, Housekeeping, Security and other departments.
• Monitor service quality and identify improvement opportunities.
• Ensure compliance with safety procedures and risk management standards.
• Support scheduling and resource management to meet departmental objectives.
• Act as Manager on Duty when required.

Skills

Leadership experience

Guest Services

People leadership

Communication skills

Driving license

Italian language

English language

Job description

Four Seasons Hotel Firenze is seeking a dynamic Guest Services Manager to lead the Guest Services team and elevate the guest journey in our luxury Palazzo in Florence. Reporting to the Front Office Manager, you will oversee arrivals, departures, transportation, and luggage services, ensuring flawless operations and an exceptional guest experience.

The role requires leadership, strong communication, and a passion for service excellence.