Guest Service Agent — Elevate Front Desk Experience

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Milano; On-site; EUR 24,000 - 26,000; Full time

Benefits offered by this job

Stylish uniforms with complimentarylau

Exclusive discounted stays within the

Corporate perks and special discounts

Job summary

Starhotels is seeking a Guest Service Agent for the Front Office team at our Milan properties, StarhotelsEcho and Anderson. You will be the first contact for guests, handling check-in/check-out and delivering personalized service in English and Italian.

Familiarity with Opera PMS and a passion for hospitality are essential. The role offers a structured compensation package and benefits under the CCNL Turismo, with opportunities for growth and training.

Qualifications

• Unique personality and passion for hospitality.
• Experience in the guest service role.
• Familiarity with Opera PMS for efficient operations.
• Ability to anticipate and resolve guest issues.
• Commitment to high-level customer service.
• Versatility in handling varied tasks.
• Knowledge of the local area to enhance guest experience.

Responsibilities

• Respond promptly to guest inquiries and provide information and assistance.
• Handle check-in, check-out and related tasks.
• Efficiently manage guest messages and requests.
• Stay updated about hotel services, guest needs and events.
• Ensure lobby and Front Desk standards and safety compliance.
• Adhere to policies when using front-of-house equipment and property management systems.

Skills

Hospitality passion

Role experience

Customer service

Problem solving

Versatility

Team orientation

Local area knowledge

Tools

Opera PMS

Job description

Starhotels is seeking a Guest Service Agent for the Front Office team at our Milan properties, StarhotelsEcho and Anderson. You will be the first contact for guests, handling check-in/check-out and delivering personalized service in English and Italian.

Familiarity with Opera PMS and a passion for hospitality are essential. The role offers a structured compensation package and benefits under the CCNL Turismo, with opportunities for growth and training.