Fixed-Term Sales Associate - La Rinascente Milan H/F

Balmain; Lombardia; On-site; EUR 26,000 - 36,000; Full time

Job summary

Balmain in Lombardia, Italy is seeking a Store Ambassador to deliver the Balmain Store experience with exceptional client service. You will welcome clients, drive sales through a personalised approach, and support both on and off the floor while upholding luxury standards.

Fluency in Italian and English is mandatory; you will continuously develop product knowledge, participate in training, and help with visual merchandising and stock control to foster strong client relationships.

Qualifications

• 2+ years of experience in luxury retail.
• Experience delivering high-end client service.
• Ability to build and maintain a client book of high-value clients.

Responsibilities

• Welcome clients and deliver first-class personalised service.
• Act as Brand Ambassador to maximise sales and loyalty.
• Support Sales Team to ensure smooth transactions.
• Assist on/off the sales floor and support stock/visual duties.
• Collect CRM details to nurture client relationships.

Skills

Customer service

Brand ambassador

CRM management

Visual merchandising

Stock control

Tools

CRM system

Job description

As a member of our team, you will embody the Balmain Store experience and act as a true ambassador of our brand.

Reporting to the Store Management, your responsibilities will include:

• Welcoming clients and ensuring first-class, personalised customer service throughout their visit;
• Acting as a genuine Brand Ambassador by building client loyalty and confidence, and maximising profitable sales;
• Supporting the Sales Team to ensure smooth and successful transactions with clients;
• Assisting both on and off the sales floor;
• Contributing to visual merchandising guidelines and back-of-house duties such as shipping and inventory control;
• Collecting clients' CRM details to nurture the relationship and build a client book, ensuring personalised follow-up;
• Actively developing product knowledge by staying up to date with fashion trends, taking part in in-store training, and keeping informed on all product lines;
• Supporting stock control and management.

You have at least 2 years' experience in a similar role within a strong Luxury House. You are familiar with luxury brand service standards and bring an existing client book of potential high-value clients.

You demonstrate regular attendance and punctuality, and the ability to interact professionally with management and colleagues. You have excellent verbal and written communication skills, along with strong organisational, multitasking, and prioritisation abilities.

Fluency in both Italian and English is mandatory.