Client Advisor - Milan La Rinascente MW

Burberry; Milano; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

Burberry in Milan La Rinascente is seeking a Client Advisor to deliver exceptional luxury service and build lasting client relationships. You will engage clients with expert product knowledge, tailor styling recommendations, and manage the client journey from initial contact to post-sale follow-up.

The role requires passion for fashion, strong communication in Italian (and English preferred), and collaboration within a high-end team to uphold Burberry’s heritage and standards.

Qualifications

• Experience in luxury retail with a focus on personalised service.
• Strong clienteling and relationship-building abilities.
• Solid product knowledge of Burberry collections and trends.

Responsibilities

• Achieve and exceed sales targets and KPIs.
• Provide exceptional luxury service and Burberry storytelling.
• Understand client needs and tailor styling recommendations.
• Manage full client journey from welcome to post-sale follow-up.
• Support store operations, stock management and visual standards.

Skills

Luxury retail

Sales targets

Clienteling

Fashion knowledge

Teamwork

Fluent Italian

English proficiency

Job description

Department: RETAIL OFFLINE

Location: IT

About the Role

We are seeking a highly dedicated Client Advisor to join the prestigious Burberry team at Milan La Rinascente. This role is pivotal in cultivating meaningful and lasting relationships with our discerning clientele, providing an exemplary personalised service that encapsulates the essence of Burberry’s heritage and contemporary luxury. Reporting directly to Store Management, you will play a key role in driving sales performance while ensuring every client interaction reflects Burberry’s commitment to excellence.

Key Responsibilities

Service and Sales Excellence

• Consistently achieve and surpass individual and store sales targets alongside other core commercial Key Performance Indicators (KPIs).
• Deliver an extraordinary luxury service by passionately sharing the Burberry story, inspiring clients and creating a deep affinity for the brand and its fashion-forward collections.
• Engage clients through an expert understanding of products, styling, and fashion trends, tailoring recommendations to meet their unique tastes and requirements.
• Manage the complete client journey by:
  • Creating an exceptional and welcoming first impression.
  • Identifying and understanding client needs through attentive and empathetic communication.
  • Presenting products with styling expertise to enhance the client’s experience.
  • Effectively closing sales while fostering long-term client relationships.
• Maintain client engagement post-sale by providing high-quality after-sales support including follow-ups and personalised communication.
• Support daily store operations to uphold the highest luxury standards in both customer-facing and back-of-house environments.
• Assist in product replenishment, oversee inventory accuracy, manage markdowns, and ensure the stockroom is well organised and efficient.
• Strictly adhere to Burberry policies, procedures, and visual merchandising guidelines to ensure a consistent brand experience.
• Collaborate with team members to foster a supportive and positive work atmosphere that champions teamwork.

Client Engagement and Development

• Develop and nurture strong, personalised relationships with clients to enhance long-term loyalty and engagement.
• Provide appointment-based personalised shopping experiences that deepen client relationships and facilitate incremental sales opportunities.
• Proactively acquire new luxury clients by utilising networking and clienteling strategies with a clear commercial focus.
• Drive client retention by maintaining regular and meaningful contact, addressing sales follow-ups and specific client requests promptly.

Knowledge, Skills and Experience

• A proven record of consistently achieving and exceeding sales targets within luxury retail.
• Experience in clienteling and building a loyal client book through exceptional relationship management.
• A strong passion for fashion, art, and culture with a deep appreciation of luxury retail dynamics.
• Extensive product knowledge encompassing Burberry’s collections as well as an insight into competitor offerings to effectively position Burberry in the market.
• Experience working collaboratively within a team-focused environment, contributing positively to shared goals.
• Fluency in the local language is essential; proficiency in English is highly desirable to engage with an international clientele.
• Additional language skills will be considered an asset, enhancing communication with Burberry’s diverse client base.

At Burberry, we believe in nurturing talent and providing opportunities for professional growth within a dynamic and heritage-rich environment. By joining our team, you will be part of a global luxury brand renowned for innovation, craftsmanship and timeless elegance. You'll enjoy a collaborative workplace that values inclusivity and diversity, where your passion and expertise will be celebrated, and your contribution will directly impact the success of the brand.