Fixed-Term Sales Associate - La Rinascente Milan H/F

The Good Goods; Lombardia; Hybrid; EUR 28,000 - 38,000; Full time

Job summary

BALMAIN is seeking a sales professional to join our new boutique in La Rinascente Milan. You will embody the Balmain Store experience and act as a true ambassador of the brand, delivering personalised service to high-value clients.

With at least 2 years in a similar luxury role and fluency in Italian and English, you will engage with clients, support the sales team, and contribute to visual merchandising and back-of-house operations to ensure a premium shopping experience.

Qualifications

• At least 2 years' experience in a similar role within a Luxury House.
• Familiar with luxury brand service standards.

Responsibilities

• Welcoming clients and ensuring first-class, personalised customer service throughout their visit
• Acting as a genuine Brand Ambassador by building client loyalty and confidence, and maximising profitable sales
• Supporting the Sales Team to ensure smooth and successful transactions with clients
• Assisting both on and off the sales floor
• Contributing to visual merchandising guidelines and back-of-house duties such as shipping and inventory control
• Collecting clients' CRM details to nurture the relationship and build a client book, ensuring personalised follow-up
• Actively developing product knowledge by staying up to date with fashion trends, taking part in in-store training, and keeping informed on all product lines
• Supporting stock control and management

Skills

Luxury retail

Customer service

Brand ambassador

CRM databases

Job description

BALMAIN is a French luxury fashion house founded in 1945 by Pierre Balmain, the visionary behind the iconic “New French Style.” Under the creative leadership of French-born designer Antonin Tron, the Maison stands for contemporary elegance, honoring over 80 years of heritage. BALMAIN embodies savoir-faire, culture, and sensuality, offering a style that is radiant, precise, and bold - a perfect reinterpretation of its founder's architectural approach to movement. The Maison's collections span women's and men's ready-to-wear, accessories, Balmain Beauty, inspired by its legendary mid-20th century fragrances, and signature eyewear, all reflecting the Maison's distinctive identity.

Join our team in our new boutique in La Rinascente Milan!

As a member of our team, you will embody the Balmain Store experience and act as a true ambassador of our brand.

Reporting to the Store Management, your responsibilities will include:

• Welcoming clients and ensuring first-class, personalised customer service throughout their visit;
• Acting as a genuine Brand Ambassador by building client loyalty and confidence, and maximising profitable sales;
• Supporting the Sales Team to ensure smooth and successful transactions with clients;
• Assisting both on and off the sales floor;
• Contributing to visual merchandising guidelines and back-of-house duties such as shipping and inventory control;
• Collecting clients' CRM details to nurture the relationship and build a client book, ensuring personalised follow-up;
• Actively developing product knowledge by staying up to date with fashion trends, taking part in in-store training, and keeping informed on all product lines;
• Supporting stock control and management.

You have at least 2 years' experience in a similar role within a strong Luxury House. You are familiar with luxury brand service standards and bring an existing client book of potential high-value clients.

You demonstrate regular attendance and punctuality, and the ability to interact professionally with management and colleagues. You have excellent verbal and written communication skills, along with strong organisational, multitasking, and prioritisation abilities.

Fluency in both Italian and English is mandatory.