Field Service Technician

Ingersoll-Rand plc; Lombardia; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Equity Grant program

Ticket restaurants

LinkedIn learning access

Company Van

Job summary

Ingersoll Rand plc is seeking a Field Service Technician to install, service, and troubleshoot compressed air systems at customer sites across Italy. You will educate customers on product functionality and coordinate with Service and Sales teams to address issues.

The role requires 3+ years in manufacturing, willingness to travel within Italy and Europe, and basic to intermediate English. A dynamic, safety-conscious environment with growth opportunities awaits.

Qualifications

• 3+ years of experience in the manufacturing industry (mechanical, chemical, plant design, installation).
• Willingness to travel daily within Italy and Europe (as required).
• English language skills: Basic to intermediate (B1) level for technical communication.

Responsibilities

• Perform mechanical maintenance, repair, and installation activities at customer sites following procedures and safety guidelines.
• Install new systems at customer locations according to a shared schedule with the Service Coordinator.
• Prepare and maintain assigned tools to ensure efficiency in all service interventions.
• Report technical issues and coordinate follow-up with customers and internal teams.
• Provide detailed activity reports to customers and internally across multiple functions.

Skills

Travel readiness

English (B1)

Problem-solving

Organization & time management

Flexibility

Integrity

3+ years experience

Job description

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Ingersoll Rand advances the quality of life by creating comfortable, sustainable, and efficient environments. Our products, systems, and solutions increase the efficiency and productivity of industrial and commercial operations, improving the health and comfort of people around the world. We offer career growth opportunities through our diverse businesses, which manufacture and service many well-recognized brands.

Job Summary

The Field Service Technician is responsible for installing Ingersoll Rand compressed air products and components. The role includes troubleshooting and providing customer support services, while educating clients on product functionality and applications. The technician identifies issues and collaborates closely with the Service and Sales teams. Strong diagnostic skills and the ability to identify problems with equipment or tools are essential.

Area of responsibility: Italy

Responsibilities

• Perform mechanical maintenance, repair, and installation activities at customer sites in accordance with Ingersoll Rand procedures and Health & Safety guidelines
• Install new systems at customer locations, following a schedule shared with the Service Coordinator
• Prepare and maintain assigned tools to ensure efficiency and success in all service interventions
• Report any technical issues or complaints raised during commissioning and ensure efficient information flow for proper follow-up with customers and internal teams
• Provide detailed reporting of activities, both internally and to customers
• Collaborate closely with the following functions:
  • Sales
  • Sales Support
  • Quality
  • Internal Aftermarket Workshop
  • Technical Support

Basic Qualifications

• 3+ years of experience in the manufacturing industry (mechanical, chemical, plant design, installation)
• Daily travel: Ability to travel on a daily basis within the assigned territory National (Italy) and Europe (if required) to customer sites.
• Working time flexibility: Availability to work outside normal business hours, including evenings, weekends, and public holidays, when required to address urgent interventions or critical equipment breakdowns.
• Operational adaptability: Ability to handle unforeseen situations, last-minute schedule changes, and quickly reprioritize daily activities based on emergencies and requests coordinated by the technical support team.
• English language skills: Basic to intermediate English level (approximately B1), with the ability to understand technical information and communicate effectively with customers and internal teams.
• Problem-solving
• Negotiation
• Organization and time management
• Priority management
• Results-driven
• Flexibility
• Integrity

What we Offer

• Dynamic international working environment
• Equity Grant program
• Ticket restaurants
• Linkedin learning access
• Company Van

Special Accommodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.