Field Service Technician

Ingersoll Rand; Vignate; On-site; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Dynamic international working环境

Job summary

Ingersoll Rand is seeking a Field Service Technician for Italy to install and service compressed air products. The role involves troubleshooting, educating customers on product functionality, and collaborating with Sales and Service teams.

You will travel daily within Italy and Europe as needed, with flexibility to work outside normal hours for urgent interventions. Aiming for strong diagnostics and customer-focused service, you will contribute to efficient service operations.

Qualifications

• 3+ years of experience in the manufacturing industry (mechanical, chemical, plant design, installation).
• Daily travel within Italy and Europe to customer sites.
• Ability to work outside normal hours including evenings, weekends, and holidays when required.
• English language skills: Basic to intermediate English (B1).
• Strong problem-solving, negotiation, organization, and time management skills.

Responsibilities

• Perform mechanical maintenance, repair, and installation activities at customer sites in accordance with Ingersoll Rand procedures and Health & Safety guidelines.
• Install new systems at customer locations, following a schedule shared with the Service Coordinator.
• Prepare and maintain assigned tools to ensure efficiency and success in all service interventions.
• Report any technical issues or complaints raised during commissioning and ensure efficient information flow for proper follow-up with customers and internal teams.
• Provide detailed reporting of activities, both internally and to customers.
• Collaborate closely with Sales, Sales Support, Quality, Internal Aftermarket, Workshop, and Technical Support.

Skills

Travel readiness

English (B1)

Problem-solving

Organization & time management

Flexibility

Integrity

Negotiation

Job description

Ingersoll Rand advances the quality of life by creating comfortable, sustainable, and efficient environments. Our products, systems, and solutions increase the efficiency and productivity of industrial and commercial operations, improving the health and comfort of people around the world. We offer career growth opportunities through our diverse businesses, which manufacture and service many well-recognized brands.

Job Summary

The Field Service Technician is responsible for installing Ingersoll Rand compressed air products and components. The role includes troubleshooting and providing customer support services, while educating clients on product functionality and applications. The technician identifies issues and collaborates closely with the Service and Sales teams. Strong diagnostic skills and the ability to identify problems with equipment or tools are essential.

Area of responsibility: Italy

Responsibilities

• Perform mechanical maintenance, repair, and installation activities at customer sites in accordance with Ingersoll Rand procedures and Health & Safety guidelines
• Install new systems at customer locations, following a schedule shared with the Service Coordinator
• Prepare and maintain assigned tools to ensure efficiency and success in all service interventions
• Report any technical issues or complaints raised during commissioning and ensure efficient information flow for proper follow-up with customers and internal teams
• Provide detailed reporting of activities, both internally and to customers
• Collaborate closely with the following functions: Sales Sales Support Quality Internal Aftermarket Workshop Technical Support

Basic Qualifications

• 3+ years of experience in the manufacturing industry (mechanical, chemical, plant design, installation)
• Daily travel: Ability to travel on a daily basis within the assigned territory National (Italy) and Europe (if required) to customer sites.
• Working time flexibility: Availability to work outside normal business hours, including evenings, weekends, and public holidays, when required to address urgent interventions or critical equipment breakdowns.
• Operational adaptability: Ability to handle unforeseen situations, last-minute schedule changes, and quickly reprioritize daily activities based on emergencies and requests coordinated by the technical support team.
• English language skills: Basic to intermediate English level (approximately B1), with the ability to understand technical information and communicate effectively with customers and internal teams.
• Problem-solving
• Negotiation
• Organization and time management
• Priority management
• Results-driven
• Flexibility
• Integrity

What We Offer

• Dynamic international working environment