Field Service Engineer - Southern Italy (Naples)

Sakura Finetek Italy; Napoli; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Salary package + bonus

Company car

Mobile phone

Laptop

Job summary

Sakura Finetek Italy is seeking a proactive Field Service Engineer to support customers in installation, training, and service of Sakura medical diagnostics equipment from Naples. You will diagnose issues, perform repairs, and ensure compliance with evolving regulations. Travel to regional sites may be required.

The role requires strong communication in Italian and English, practical mechanical skills, and a customer-oriented mindset. A company car and device support are provided.

Qualifications

• A secondary Vocational Education or Higher Education with a technical (mechanical) specialization.
• Relevant experience as a field service engineer in Medical Diagnostics instrumentation preferred.
• Skilled use of computers and Microsoft Office.
• Local driver's license.
• Live ideally in Naples.
• Willingness to travel and stay overnight when required.
• Strong presentation and communication skills in Italian and English.

Responsibilities

• Provide effective technical support to customers & internal stakeholders.
• Manage, coordinate, monitor, repair and install Sakura (demonstration) equipment.
• Keep abreast of and implement new developments, improvements and regulations for Sakura products.
• Maintain knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy.
• Responsible for effective and efficient complaints handling.
• Achieve personal and team goals set at the beginning of the fiscal year.
• Timely and adequate reporting through CRM.
• Quality assurance.
• Participate in various project teams.

Skills

Field service experience

Technical support

Customer service

Italian language

English language

MS Office

Driver's license

Education

Technical education (mechanical)

Tools

Medical diagnostics equipment

Job description

Sakura Finetek Italy is seeking a proactive Field Service Engineer to support customers in installation, training, and service of Sakura medical diagnostics equipment from Naples. You will diagnose issues, perform repairs, and ensure compliance with evolving regulations. Travel to regional sites may be required.

The role requires strong communication in Italian and English, practical mechanical skills, and a customer-oriented mindset. A company car and device support are provided.