Field Service Engineer — Medical Diagnostics (Naples)

Sakura Finetek Europe; Italia; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Company car

Mobile phone

Laptop

Bonus and benefits

Job summary

Sakura Finetek Europe is seeking a proactive Field Service Engineer to independently support customers in installation, training, support, repair, service, and warranty for Sakura equipment. Travel to customer sites and occasional cross-regional support are expected.

You will work with a focus on high-quality service, training, and effective communication, ensuring timely reporting and quality assurance. A local driver’s license and bilingual Italian-English skills are preferred.

Qualifications

• Must have secondary vocational education or higher with a technical specialization.
• Experience as a field service engineer is preferred, medical diagnostics instrumentation is not required.
• Strong computer skills and proficiency with Microsoft Office.
• Local driver’s license is required.

Responsibilities

• Provide effective technical support to Sakura customers and internal stakeholders.
• Manage installation, repair, and service of Sakura equipment.
• Attend regular training at the Sakura Academy to stay updated on equipment and regulations.
• Handle complaints efficiently and maintain CRM reporting.
• Collaborate with project teams and meet fiscal year goals.

Skills

Communication

Problem solving

Customer orientation

Presentation skills

Organizational skills

Education

Secondary Vocational Education

Higher Education (technical specialization)

Tools

Microsoft Office

Job description

Sakura Finetek Europe is seeking a proactive Field Service Engineer to independently support customers in installation, training, support, repair, service, and warranty for Sakura equipment. Travel to customer sites and occasional cross-regional support are expected.

You will work with a focus on high-quality service, training, and effective communication, ensuring timely reporting and quality assurance. A local driver’s license and bilingual Italian-English skills are preferred.