Field Service Engineer (South Italy)

Sakura Finetek Europe; Italia; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Company car

Mobile phone

Laptop

Bonus and benefits

Job summary

Sakura Finetek Europe is seeking a proactive Field Service Engineer to independently support customers in installation, training, support, repair, service, and warranty for Sakura equipment. Travel to customer sites and occasional cross-regional support are expected.

You will work with a focus on high-quality service, training, and effective communication, ensuring timely reporting and quality assurance. A local driver’s license and bilingual Italian-English skills are preferred.

Qualifications

• Must have secondary vocational education or higher with a technical specialization.
• Experience as a field service engineer is preferred, medical diagnostics instrumentation is not required.
• Strong computer skills and proficiency with Microsoft Office.
• Local driver’s license is required.

Responsibilities

• Provide effective technical support to Sakura customers and internal stakeholders.
• Manage installation, repair, and service of Sakura equipment.
• Attend regular training at the Sakura Academy to stay updated on equipment and regulations.
• Handle complaints efficiently and maintain CRM reporting.
• Collaborate with project teams and meet fiscal year goals.

Skills

Communication

Problem solving

Customer orientation

Presentation skills

Organizational skills

Education

Secondary Vocational Education

Higher Education (technical specialization)

Tools

Microsoft Office

Job description

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait! At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best-in-class innovations, quality and customer care.

What we do

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

The opportunity

If you are a proactive problem solver with excellent communication skills and a passion for providing exceptional customer service, we would like to hear from you. As a Field Service Engineer, you will independently support Sakura customers in various technical areas such as installation, training, support, repair, service and warranty.

You will primarily be responsible for supporting customers. From time to time, you may be asked to provide support in other regions.

Key responsibilities

• Provide effective technical support to customers & internal stakeholders.
• Manage, co-ordinate, monitor, repair and install Sakura (demonstration) equipment.
• Keep abreast of and implement new developments, improvements and regulations for Sakura products.
• Maintain a working knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy.
• Responsible for effective and efficient complaints handling.
• Achieve personal and team goals set at the beginning of the fiscal year.
• Timely and adequate reporting through CRM.
• Quality assurance.
• Participate in various project teams.

We perfectly match if

you have

• a secondary Vocational Education or Higher Education with a technical (mechanical) specialisation.
• relevant experience as a field service engineer, preferably in the area of Medical Diagnostics instrumentation but this is not a requirement.
• skilled use of computers and Microsoft office software.
• a local drivers license.

and you

• live ideally in Naples.
• have flexibility regarding working hours and are willing to stay overnight when required.
• have a good command of Italian & English, both spoken and written.
• have a strong presentation & communication skills to meet the training and advising requirements.
• are customer oriented, connect easily & make an impact at all levels.
• are self-organised, structured and independent.
• have a pragmatic can-do attitude.

We offer you

• an attractive salary package, including a bonus & more benefits.
• a company car, mobile phone & laptop

And last but not least, a great job opportunity where you have full ownership of your work, recognition of your achievements and professional development opportunities.

The invitation

Our culture is friendly and open. We believe that the development of our people enables the company's growth.

By joining us, you will be part of:

• An inspiring community with a mission that matters! ''advancing cancer diagnostics''.
• Our International organization who's lead by a supportive & inspiring management.
• A financial healthy & privately owned company.

To learn more about Sakura, please visit our career page & follow us on LinkedIn.

• Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.
• Please note that we don't offer sponsorship visa. Only candidates with valid EU work visa will be considered.