Field Service Engineer (South Italy)

Sakura Finetek Europe; Napoli; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Bonus

Company car

Mobile phone

Laptop

Job summary

Sakura Finetek Europe is seeking a proactive Field Service Engineer to support customers with installation, training, service and warranty across regions. The role requires strong technical, communication and problem‑solving skills, plus willingness to travel and stay overnight as needed.

You will work independently to install or repair Sakura diagnostic equipment, stay updated on product developments, and contribute to quality assurance. Italian and English proficiency is essential.

Qualifications

• Secondary Vocational Education or Higher Education with a technical (mechanical) specialization.
• Experience as a field service engineer is preferred in medical diagnostics instrumentation.

Responsibilities

• Provide effective technical support to customers and internal stakeholders.
• Manage, coordinate, monitor, repair and install Sakura equipment.
• Attend regular technical training at the Sakura Academy.
• Handle complaints effectively and report through CRM.
• Meet personal and team goals set at the start of the fiscal year.
• Support multiple regions when required.

Skills

Field service

Customer service

Communication skills

Italian-English

Education

Technical education

Mechanical specialization

Tools

CRM software

Microsoft Office

Job description

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best-in-class innovations, quality and customer care.

What we do:

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

The opportunity

If you are a proactive problem solver with excellent communication skills and a passion for providing exceptional customer service, we would like to hear from you. As a Field Service Engineer, you will independently support Sakura customers in various technical areas such as installation, training, support, repair, service and warranty.

You will primarily be responsible for supporting customers. From time to time, you may be asked to provide support in other regions.

Key responsibilities:

• Provide effective technical support to customers & internal stakeholders.
• Manage, co-ordinate, monitor, repair and install Sakura (demonstration) equipment.
• Keep abreast of and implement new developments, improvements and regulations for Sakura products.
• Maintain a working knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy.
• Responsible for effective and efficient complaints handling.
• Achieve personal and team goals set at the beginning of the fiscal year.
• Timely and adequate reporting through CRM.
• Quality assurance.
• Participate in various project teams.

Job requirements

We perfectly match if

you have

• a secondary Vocational Education or Higher Education with a technical (mechanical) specialisation.
• relevant experience as a field service engineer, preferably in the area of Medical Diagnostics instrumentation but this is not a requirement.
• skilled use of computers and Microsoft office software.
• a local drivers license.

and you

• live ideally in Naples.
• have flexibility regarding working hours and are willing to stay overnight when required.
• have a good command of Italian & English, both spoken and written.
• have a strong presentation & communication skills to meet the training and advising requirements.
• are customer oriented, connect easily & make an impact at all levels.
• are self-organised, structured and independent.
• have a pragmatic can-do attitude.

We offer you:

• an attractive salary package, including a bonus & more benefits.
• a company car, mobile phone & laptop

The invitation:

Our culture is friendly and open. We believe that the development of our people enables the company's growth.

By joining us, you will be part of:

• An inspiring community with a mission that matters! ''advancing cancer diagnostics''.
• Our International organization who's lead by a supportive & inspiring management.
• A financial healthy & privately owned company.

• Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.
• Please note that we don't offer sponsorship visa. Only candidates with valid EU work visa will be considered.