Fashion E-CRM & Engagement Intern – Global Growth

BoF Careers; Milano; On-site; EUR 7,600 - 10,000; Full time

Benefits offered by this job

Monthly internship allowance of ₠800

Free access to the company canteen or

Job summary

Moncler Group in Milan is seeking an E‑CRM & Customer Engagement Intern to join our Global HQ for a six-month program starting in September. You will support the team in defining and executing the global contact strategy to boost customer engagement and conversions.

The role includes helping produce email marketing campaigns, coordinating with external agencies and internal stakeholders, plus analyzing campaign performance to identify improvements.

Qualifications

• Economics or Engineering Master degree or similar.
• A previous experience in the field will be considered a plus.
• Passionate about fashion and digital communication.
• Proficient with Microsoft Office Suite, including good knowledge in Microsoft Excel.
• Enthusiastic, willing to learn and self-organized.
• Strong analytical skills, with an eye for details.
• Fluent in English.

Responsibilities

• Support the definition and execution of the global contact strategy, contributing to customer engagement and conversion optimization initiatives.
• Support the end-to-end production of email marketing campaigns, coordinating with external agencies and internal stakeholders.
• Analyze campaign performance and prepare reporting insights to identify improvement opportunities through a test-and-learn approach.
• Monitor the competitive landscape and digital marketing trends to identify best practices and opportunities for improvement.
• Support the development of customer engagement initiatives across digital channels, contributing to the optimization of the overall customer experience.

Skills

Fluent in English

Analytical skills

Self-organization

Willingness to learn

Strong analytical skills, with an eye

Education

Economics or Engineering Master

Tools

Microsoft Office

Microsoft Excel

Job description

Moncler Group in Milan is seeking an E‑CRM & Customer Engagement Intern to join our Global HQ for a six-month program starting in September. You will support the team in defining and executing the global contact strategy to boost customer engagement and conversions.

The role includes helping produce email marketing campaigns, coordinating with external agencies and internal stakeholders, plus analyzing campaign performance to identify improvements.