Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Sicilia; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career Advancement

Fully Paid Onboarding

Company Life

Health & Support

Regional Benefits

Descrizione del lavoro

Ignite in Lisbon is actively hiring for Italian-speaking customer support professionals to assist Italian clients across phone, live chat, and email channels. This on-site, full-time role operates within a 24/7 continuous shift pattern and requires EU work eligibility.

You will diagnose issues, document solutions in the CRM, and aim for high CSAT, FIRST CONTACT RESOLUTION, and efficient handling times while engaging in ongoing platform training and process improvements.

Competenze

• Fluent Italian at C1/C2 level and English at B2.
• Willing to work rotating shifts on a 24/7 schedule.
• Full-time on-site in Lisbon.

Mansioni

• Handle Italian inquiries via phone, email and live chat with a polite, professional tone.
• Diagnose issues, identify root causes, and provide prompt solutions.
• Document case details in the CRM accurately.
• Meet CSAT, First Contact Resolution, and Average Handle Time targets.
• Attend regular training on platform updates and guidelines.

Conoscenze

Fluent Italian

English B2

Active listening

Communication skills

Customer service mindset

Descrizione del lavoro

Timeline: Urgent filling preferred

Location: Fully on-site in Lisbon

Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role Summary

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.

Core Responsibilities

• Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
• Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions.
• Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database.
• Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards.
• Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

Qualifications

• Language Capabilities: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
• Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
• Workplace Presence: Full-time, on-site daily presence required at our modern Lisbon facility.
• Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
• Essential Skills: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude.

Compensation Models

• Option A: Local Contract (For Local Applicants)
  • Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
  • Housing: Self-arranged living setup.
  • Target Profile: Candidates currently living in Lisbon or managing their own accommodation.
• Option B: Relocation Contract (For Moving Candidates)
  • Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
  • Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet).
  • Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus airport pickup.

Added Perks

• Career Advancement: Structured internal career development paths leading into coaching, quality assurance, or management roles.
• Fully Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job.
• Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
• Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
• Regional Benefits: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active social scene.