Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Basilicata; In loco; EUR 12.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career development

Paid onboarding

Private health coverage

Descrizione del lavoro

Ignite in Lisbon is seeking an Italian-speaking customer support agent to handle inquiries by phone, chat, and email. You will resolve issues with a proactive approach and document steps in our CRM, while meeting service targets in a fast-paced environment.

The role requires fluent Italian (C1/C2) and English at least B2, full-time on-site work in Lisbon, and eligibility to work in the EU. Relocation options are available with housing support and travel reimbursement.

Competenze

• Fluent Italian required (C1/C2).
• English proficiency at least B2 for software usage and internal comms.
• Eligible to work in Portugal (EU/EEA citizenship or legal work authorization).

Mansioni

• Handle incoming inquiries in fluent Italian via phone, email, and live chat.
• Identify and resolve customer issues with prompt, tailored solutions.
• Document case details and updates in the CRM accurately.
• Meet performance targets such as CSAT, FCR, and AHT.
• Participate in ongoing training to stay updated on platform and guidelines.

Conoscenze

Italian (C1/C2)

English (B2)

Strumenti

CRM software

Ticketing system

Descrizione del lavoro

Location: On-site (Lisbon, Portugal)

Start Date: Immediate opening

Hours: 40 hours per week (24/7 rotating 8-hour shifts)

Overview

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.

Key Responsibilities

• Customer Support: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
• Problem Solving: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions.
• Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database.
• Performance Targets: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards.
• Continuous Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

Requirements

• Language Skills: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
• Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
• Work Location: Full-time, on-site daily presence required at our modern Lisbon facility.
• Work Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
• Core Strengths: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude.

Compensation Options

• Option A: Local Contract (For Local Applicants)
  • Gross Monthly Pay: €1,262.33 (distributed across 12 months)
  • Housing Setup: Self-arranged private accommodation
  • Best Suited For: Candidates already living in Lisbon or managing their housing arrangements independently
• Option B: Relocation Contract (For Candidates Relocating to Lisbon)
  • Gross Monthly Pay: €1,059.00 (distributed across 12 months)
  • Housing Provided: Private bedroom in a shared company flat with basic utility expenses fully paid
  • Travel Support: Full reimbursement for inbound flight expenses after trial period completion, plus airport pickup service

Benefits & Workplace Culture

• Career Advancement: Structured internal career development paths leading into coaching, quality assurance, or management roles.
• Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job.
• Team Environment: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
• Health Benefits: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
• Lifestyle Perks: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active social scene.