Italian-Speaking Customer Support Specialist

Cross Border Talents; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking a fluent Italian-speaking Customer Support Specialist to join their team in vibrant Lisbon, Portugal. The role involves providing exceptional support to customers, ensuring satisfaction, and collaborating with various departments. The position offers competitive salary, performance bonuses, and relocation assistance, making it a unique opportunity for candidates looking to relocate and immerse themselves in a multicultural setting.

Servizi

Relocation support for visa, flights, and accommodation

Comprehensive paid training

Private health insurance

Public transportation card

Multisport card for fitness activities

Competenze

• Fluent in Italian (C1 or native) and proficient in English (B2).
• Customer service experience is a plus, but not required.
• Flexibility for rotational shifts including weekends.

Mansioni

• Provide exceptional support to Italian-speaking customers via phone, email, or chat.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.

Conoscenze

Fluency in Italian

Proficiency in English

Excellent communication skills

Interpersonal skills

Customer-centric approach

Ability to handle multiple tasks

Basic proficiency in Microsoft Office

Descrizione del lavoro

Italian-Speaking Customer Support Specialist:

Exciting Opportunity in Lisbon, Portugal!
Are you a fluent Italian speaker with a passion for helping customers? Join a leading global company in Lisbon, Portugal, and become part of a vibrant, international team. Relocation support is provided to make your move to one of Europe's most dynamic cities seamless and exciting!

Position: Customer Support Specialist
Location: Lisbon, Portugal
Employment Type: Full-time
Compensation: Competitive base salary plus performance-based bonuses.

What Youll Do:

• Provide exceptional support to Italian-speaking customers via phone, email, or chat, addressing inquiries and resolving issues professionally.
• Ensure customer satisfaction by offering solution-oriented assistance and escalating complex cases when needed.
• Maintain accurate records of customer interactions using company systems.
• Collaborate with team members and other departments to improve service quality and streamline processes.
• Stay informed about company products, services, and policies to deliver accurate information to customers.

What Were Looking For:

• Fluency in Italian (C1 or native level) and proficiency in English (B2 level), both verbal and written.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Basic proficiency in Microsoft Office (e.g., Excel, Word) or similar tools.
• Previous experience in customer support or a related field is an advantage, but not required.
• Willingness to relocate to Lisbon, Portugal, and work in an office-based environment.
• Flexibility to work rotational shifts, including weekends (e.g., 8-hour shifts between 8 AM and 8 PM).

What We Offer:

• Competitive salary and performance-based bonuses based on your skills and experience.
• Relocation Support: Assistance with visa, flights, and accommodation for candidates moving from Italy or other EU countries.
• Comprehensive paid training to prepare you for success in the role.
• Private health insurance and a public transportation card.
• Access to a Multisport card for fitness and leisure activities.
• A welcoming, international, and inclusive workplace in the heart of Lisbon.
• Opportunities for career growth within a globally recognised company.

Why Lisbon?

Lisbon is a vibrant, multicultural city known for its sunny climate, rich history, and affordable lifestyle. As a Customer Support Specialist, youll enjoy a rewarding career while immersing yourself in Portugal's warm and welcoming culture. Our relocation support ensures a smooth transition, allowing you to focus on your new journey.

Interested candidates are invited to submit their resumes