Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Caltanissetta; In loco; EUR 11.829 - 14.954; Tempo pieno

Vantaggi offerti da questo lavoro

Plane ticket reimbursement

Company housing options

Utilities paid by employer

Fully paid training

Social events

Descrizione del lavoro

Ignite in Lisbon is seeking an Italian-speaking Customer Support Representative to join our on-site team. You will engage with Italian-speaking customers across channels, resolve issues, and maintain CRM records with accuracy.

The role requires fluency in Italian and strong English (min. B2), EU work eligibility, and a willingness to work rotating shifts. Competitive housing options and relocation support are provided.

Competenze

• Fluent in Italian (oral and written)
• English at least B2 level
• EU work eligibility or valid work permit for Portugal

Mansioni

• Omnichannel customer engagement across web chat, phone, and email.
• Systematic troubleshooting and problem solving with clear, step-by-step guidance.
• CRM maintenance with up-to-date customer interaction records.
• Keep informed about product updates and internal procedures to provide accurate support.
• Strive to meet or exceed KPIs and service quality expectations.

Conoscenze

Interpersonal mastery

Multitasking & technical agility

Schedule adaptability

Work authorization

Strumenti

CRM system

Descrizione del lavoro

This role calls for 100% mandatory physical attendance at our central corporate headquarters located in Lisbon. Please note that work-from-home options, telecommuting setups, and flexible hybrid schedules are completely off the table without exception. Every successful candidate must be fully committed and prepared to carry out all daily work duties directly on-premises at our Lisbon center.

Opportunity Overview & Opening Welcome

Are you fluent in Italian and eager to build a dynamic, long-term international career in one of Europe's most radiant, sun-drenched, and culturally vibrant capital cities? We are currently expanding our team and searching for passionate, customer-focused professionals to join our high-energy, multicultural environment right in the heart of Lisbon!

Primary Daily Accountabilities

As an Italian Customer Support Representative, you will serve as the essential, frontline voice of our corporate brand, guaranteeing that our Italian-speaking customer base receives an extraordinary level of care. Your day-to-day responsibilities will encompass:

• Omnichannel Customer Engagement: Responding to user inquiries in an efficient, empathetic, and professional manner across multiple communication channels—including real-time web chats, incoming phone calls, and written email threads.
• Systematic Troubleshooting & Problem Solving: Methodically identifying technical anomalies, account irregularities, and service issues, walking users through clear, step-by-step solutions to ensure complete issue resolution.
• Database Maintenance & CRM Management: Maintaining pristine, detailed, and up-to-date documentation regarding customer communications, feedback, and active resolution tickets inside our central CRM system.
• Continuous Product & Guideline Mastery: Actively staying informed about product updates, software developments, internal operational procedures, and support tools to deliver accurate, high-quality assistance.
• Metric Realization & Service Standards: Consistently striving to meet or exceed your individual key performance indicators (KPIs) while maintaining our strict standards of service quality and client satisfaction.

Detailed Candidate Profile & Qualifications

Required Language Proficiencies

• Italian: High-level, fluent mastery in both oral and written communication.
• English: Strong professional working command (minimum B2 qualification) to ensure seamless, clear communication with international managers, global executives, and cross-functional team members.

Foundational Capabilities & Skills

• Interpersonal Mastery: Exceptional written and verbal communication strengths, active listening skills, and a genuine, client-first service mentality.
• Multitasking & Technical Agility: A strong comfort level navigating multiple web applications, database interfaces, and ticketing platforms simultaneously with high speed and precision.
• Schedule Adaptability: A resilient, positive disposition toward operating within a dynamic, fast-paced work setting, along with a readiness to work flexible, rotating shift schedules.
• Work Authorization: Hold valid citizenship from an EU member country or possess an active, unrestricted full-time work permit that legally authorizes employment within Portugal.

Flexible Salary Packages & Living Options

To ensure your transition to living in Lisbon fits your personal preferences, we offer two distinct, customizable compensation plans:

• Package Option A (Self-Arranged Housing): A gross base monthly salary of €1,340 for individuals who prefer to search for, rent, and manage their own private apartment or studio.
• Package Option B (Company-Managed Housing): A gross base monthly salary of €1,060 paired with dedicated corporate housing arranged directly by the company.

Relocation Support & Employee Benefits

• Travel Costs Covered: Full financial reimbursement for your plane ticket directly to Lisbon, making your move abroad as smooth and worry-free as possible.
• Corporate Housing Setup: A fully furnished private bedroom inside a shared company-leased apartment (specifically for employees who choose Package Option B).
• Employer-Paid Utilities: Comprehensive employer payment of standard monthly household bills—including water, electricity, and gas—handled directly by the company under the accommodation plan.
• Growth Opportunities & Workplace Culture: Fully paid initial training to equip you with all the skills needed to succeed, transparent internal promotion paths for long-term career growth, and regular company-hosted social gatherings and team-building events.