EUC Support / Field IT Support Engineer- (Dispatch/Freelance)

TECEZE; Napoli; In loco; EUR 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

TECEZE is seeking an experienced EUC Support / Field IT Support Engineer in Napoli to provide on-site end-user support, desktop troubleshooting, and hardware maintenance. You will configure devices, deploy Windows OS, and support Microsoft 365 applications while coordinating with IT teams to resolve incidents.

Responsibilities include imaging devices, OS deployment, and asset validation, with a focus on SLA-driven support and ITIL-aligned processes.

Competenze

• Experience providing Level 1/Level 2 onsite EUC and desktop support.
• Troubleshoot desktops, laptops, monitors, printers, scanners, and peripherals.
• Install and configure Windows OS, applications, drivers, and security tools.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive).
• Assist with Active Directory/Azure AD (Entra ID) and Group Policy.
• Troubleshoot network connectivity (LAN, VPN, DNS, DHCP, Wi‑Fi).
• Imaging, OS deployment, software installation, and endpoint configuration.
• Utilize ITSM tools and coordinate with IT teams for issue resolution.

Mansioni

• Provide Level 1/Level 2 onsite EUC and desktop support to end users.
• Troubleshoot hardware and software issues on desktops, laptops, and peripherals.
• Perform hardware installation, replacement, and configuration.
• Install Windows OS, drivers, and security tools; support Microsoft 365 apps.
• Manage Active Directory/Azure AD, Group Policy, and basic endpoint admin.
• Troubleshoot LAN/Wi‑Fi/DNS/DHCP/VPN and network issues.
• Image devices, deploy OS, and install software; manage endpoints.
• Coordinate with remote teams for incident resolution and asset tracking.

Conoscenze

EUC support

Desktop troubleshooting

Microsoft 365

AD / Azure AD

Network troubleshooting

OS imaging

ITSM tools

Endpoint management

Strumenti

SCCM/MECM

Intune

Ivanti

ServiceNow

Jira

Remedy

Descrizione del lavoro

We are looking for an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site.

Key Responsibilities

• Provide Level 1/Level 2 onsite EUC and desktop support to end users.
• Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals.
• Perform hardware installation, configuration, replacement, and troubleshooting.
• Install and configure Windows operating systems, applications, drivers, and security tools.
• Support Microsoft 365 / Office 365, Outlook, Teams, OneDrive, and other Microsoft applications.
• Perform user account, password, and access-related troubleshooting in coordination with the appropriate teams.
• Support Active Directory, Azure AD / Entra ID, Group Policy, and basic endpoint administration.
• Troubleshoot network connectivity issues including LAN, Wi‑Fi, DHCP, DNS, VPN, and IP configuration.
• Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.
• Support endpoint management platforms such as SCCM/MECM, Intune, Ivanti, or similar tools.
• Provide hands‑and‑feet support for network and infrastructure teams when required.
• Assist with server room / network room activities, including basic cable tracing, patching, labeling, and equipment validation.
• Support IT projects such as device refresh, office moves, hardware rollouts, migrations, and site deployments.
• Coordinate with remote infrastructure, network, security, and application teams for issue resolution.
• Maintain accurate records of incidents, requests, assets, and activities in the ITSM/ticketing system.
• Follow defined SLA, ITIL, security, and operational procedures.
• Prepare activity reports and provide regular status updates to the onsite/remote management team.

Required Technical Skills

• Strong knowledge of Windows 10/11 desktop and laptop troubleshooting.
• Hands‑on experience with Microsoft Office / Microsoft 365.
• Knowledge of Active Directory / Azure AD (Entra ID).
• Basic understanding of LAN, WAN, TCP/IP, DHCP, DNS, VPN, and Wi‑Fi troubleshooting.
• Experience with desktop hardware and peripheral troubleshooting.
• Knowledge of SCCM/MECM, Intune, Ivanti, or other endpoint management tools.
• Experience with OS imaging, deployment, and software installation.
• Familiarity with ITSM tools such as ServiceNow, Jira, Remedy, or similar platforms.
• Basic knowledge of network devices such as switches, routers, access points, and firewalls is preferred.
• Ability to perform onsite hardware replacement, cabling, asset validation, and equipment installation.

Note- Backfill Engineer – IT Support

Backfill requirement for an IT Support Engineer to ensure uninterrupted IT support and site operations. The engineer will handle day‑to‑day user support, troubleshooting of hardware/software issues, network connectivity, system access, and other IT‑related incidents.