Information Technology Specialist

Sharp Brains; Roma; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Sharp Brains is seeking an experienced IT Support professional for a backfill role in Italy, Lazio, Roma. The freelance/B2B contract requires 3+ years in IT support, handling desktop/laptop issues, IMAC tasks, and VIP on-site coordination.

You will use SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance while complying with security policies and ITIL practices.

Competenze

• More than 3 years IT support experience.
• Experience with end-user computing environments.
• Knowledge of ITIL processes is a plus.

Mansioni

• Provided end-to-end technical support for desktops and laptops, troubleshooting hardware, software, and connectivity issues.
• Performed IMAC activities and break/fix for end-user devices.
• Managed desktop device lifecycle including configuration, patching, OS imaging, and hardware replacements.
• Delivered support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.
• Administered approved software installations, updates, and security patches in line with IT policy.
• Provided remote and deskside support using EUC tools for MS Office, Outlook, and VPN clients.
• Ensured security protocols, antivirus monitoring, and desktop policy enforcement.
• Provided VIP onsite support during escalations or outages.
• Supported printers, scanners, and peripherals with troubleshooting and maintenance.
• Assisted with Active Directory tasks and basic user account management.
• Maintained incident resolution docs, hardware inventory, and technical guides.

Conoscenze

End-user support

VIP support

Active Directory

SCCM

Intune

ServiceNow

Windows OS

Mac support

Strumenti

SCCM

Intune

ServiceNow

Active Directory

Descrizione del lavoro

Role Type: Backfill

Working Days: On Demand 5 Days a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Key Responsibilities

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.