Dining / Room service Attendant

Thompson Rome; Roma; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Training opportunities

Meal tickets

Local discounts

Contract terms

Job summary

Thompson Rome is seeking a dynamic Dining Room / Room Service Attendant to join our pre-opening Food & Beverage team. Reporting to the Maitre, you will deliver outstanding service and build rapport with guests while upholding Hyatt standards.

You should have at least 2 years of hospitality experience, be fluent in Italian and English, and knowledge of the Micros system. This is a pre-opening role in one of Rome's iconic luxury hotels, offering opportunities to grow with us in a multicultural

Qualifications

• Minimum of 2 years of progressive experience in a hotel or related hospitality environment.
• Fluent in Italian and English; additional languages a plus.
• Knowledge of menu items and beverage offerings; strong guest-service mindset.

Responsibilities

• Take orders of food and beverages and bring to the guests' room.
• Operate according to established sequence and procedures.
• Answer guest inquiries and make recommendations regarding food, beverage, and service.
• Clear and reset trays at the conclusion of each course.
• Maintain high standards of hygiene, presentation and service.
• Demonstrate thorough knowledge of menu items and upsell where appropriate.
• Provide a welcoming and professional service to guests.
• Ensure compliance with service and hygiene standards at all times.
• Promote a guest-focused and service-driven culture.

Skills

Guest service

Communication

Teamwork

Hospitality knowledge

Italian & English fluency

Tools

Micros system

Job description

We are looking for dynamic and enthusiastic Dining Room / Room service attendant to join our Food & Beverage Thompson Rome Pre-opening Team!

Reporting to the Maitre, the ideal candidate will maintain positive guest and colleague interactions, building strong working relationships while ensuring excellent customer service. With a natural flair for lifestyle hospitality and strong communication skills, the Dining Room / Room service attendant works closely with outlet's colleagues in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of our Guests.

Key Responsibilities

• Take orders of food and beverages and bring to the guests' room
• Operate according to established sequence and procedures.
• Answer guest inquiries, and make recommendations regarding food, beverage, and service
• Clear and reset trays at the conclusion of each course
• Maintain high standards of hygiene, presentation, and service throughout operations
• Demonstrate thorough knowledge and understanding of all food and beverage items on the menu, and the ability to recommend combinations and upsell alternatives when required
• Provide a welcoming and professional service to guests
• Ensure compliance with service and hygiene standards at all times
• Promote a guest-focused and service-driven culture within the outlet

Candidate Profile

• Minimum of 2 years of progressive experience in a hotel or related hospitality environment
• High standards of personal presentation and grooming
• Preferably, know how to use the Micros system
• Strong knowledge of menu items and beverage offerings
• Ability to work effectively in Team, maintaining composure and objectivity also during pick times
• Strong interpersonal skills and a customer-oriented mindset
• Knowledge of the city of Rome and history
• Native or Fluent in Italian and English. Any additional language is a plus
• Flexible and supportive team player with a positive attitude

Welfare* and Benefits Package

As a valued Team Member, you will enjoy:

• Employee discount rates at Hyatt properties worldwide
• Training and development opportunities to support your career development
• Being part of a multicultural diverse and inclusive team, passionate about their work
• Opportunity to grow and develop your career within an international hotel group
• Local discounts
• Meal Tickets
• RAL starting from level 3° CCNL Turismo Federalberghi contract, 23k + superminimo assorbibile adjusted to the experience of the candidate

*Further details regarding welfare and benefits will be shared at a later stage, as the property is currently in its pre-opening phase and some aspects are still being finalized.

If you feel ready to be part of an exciting pre-opening journey and elevate the Team and guest's experience in one of Rome’s most iconic luxury hotels, and want to know more, apply now and be part of something extraordinary in heart of the eternal city!