Destination Experiences Specialist

Explora Journeys; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury cruise line is seeking a Destination Experiences Specialist to support the Destination Team in Naples, focusing on allocation management and guest satisfaction. This role involves handling tour allocations, monitoring sales, processing special requests, and ensuring smooth operations through system updates. Proficiency in Microsoft Excel and excellent communication skills in English are required. Join us to redefine luxury ocean travel and enhance guest experiences.

Competenze

• Strong knowledge of Windows OS and proficiency in Microsoft Excel.
• Experience in handling guest requests and managing multiple systems.
• Background in Shore Excursions or concierge services is preferred.

Mansioni

• Manage tour allocations and monitor prepaid sales.
• Process wheelchair and special guest requests.
• Handle post-journey complaints and ensure guest satisfaction.

Conoscenze

Proficiency in Microsoft Excel

Strong knowledge of Windows OS

Excellent communication skills in English

Organizational skills

Problem-solving skills

Strumenti

Salesforce

Salsify

Descrizione del lavoro

Where passion meets opportunity

Discover your journey into the extraordinary.

Job Purpose

The Destination Experiences Specialist supports the Destination Team with administrative tasks, focusing on allocation management, guest requests, and system updates. This role ensures smooth operations, accurate tour data, and seamless communication with tour operators, ships, and internal teams to enhance guest experiences. This role is based in our Naples office.

Key Accountabilities

• Manage tour allocations, including allotment requests, adjustments, and updates, while keeping the ship informed.
• Monitor prepaid sales, generate reports for tour operators, and handle ad hoc groups, language requests, and private bookings via Salesforce.
• Process and manage all wheelchair and special guest requests, ensuring proper arrangements.
• Maintain and update multiple systems (e.g., Salesforce, Salsify) and handle documentation, including contracts, supplier forms, and updates to the Destex Brand Manual.
• Set up allocation files for upcoming seasons and itineraries and file all new destination content in Salsify.
• Handle post-journey complaints, ensuring proper follow-up and guest satisfaction.

Qualifications

• Strong knowledge of Windows OS and proficiency in Microsoft Excel.
• Excellent communication skills in English (both written and verbal).
• Experience managing multiple systems and strong organizational skills.
• Background in Shore Excursions or concierge services (luxury cruise line experience is an advantage).
• Problem-solving skills with a focus on guest satisfaction.

VISA Requirements

Right to work in Italy.

At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.