Cybersecurity Renewal Specialist - Remote MEA

Nozomi Networks Inc.; Friuli-Venezia Giulia; Remote; EUR 80,000 - 116,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. is seeking a Renewal Manager to own the end-to-end renewal cycle for Middle East accounts, aligning with Sales and Customer Success to preserve and grow strategic relationships.

You will forecast risks, identify upsell potential, and coordinate with support to resolve questions before renewal dates. The role blends account management, pipeline discipline, and cross-functional collaboration in a global cybersecurity context, with a focus on delivering consistent quota

Qualifications

• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience and relationship-building skills
• Fluent in English; Arabic highly valuable

Responsibilities

• Identify renewal opportunities by understanding customer needs and preserving relationships
• Manage renewal pipeline and deliver quota targets consistently
• Forecast renewals and address gaps or risks of slipping
• Collaborate with Sales for early upsell opportunities
• Coordinate with support/training to resolve technical questions before renewal date
• Maintain strong customer experience and relationship management
• Track renewal trends and provide visibility to Global Renewal Manager
• Work remotely with discipline and cross-functional teams
• Use Salesforce or similar CRM daily

Skills

Customer management

Time management

Communication skills

English fluency

Arabic language

Relationship building

Self-motivation

Cross-functional collaboration

CRM software knowledge

Presentation skills

Tools

Salesforce CRM

MS Excel

Job description

Nozomi Networks Inc. is seeking a Renewal Manager to own the end-to-end renewal cycle for Middle East accounts, aligning with Sales and Customer Success to preserve and grow strategic relationships.

You will forecast risks, identify upsell potential, and coordinate with support to resolve questions before renewal dates. The role blends account management, pipeline discipline, and cross-functional collaboration in a global cybersecurity context, with a focus on delivering consistent quota