Sales Renewals Representative (North Emea)

Nozomi Networks Inc.; Macerata; Remote; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. is seeking a Sales Renewals Representative for North EMEA, based in Macerata, Marche, Italy, with the option to work remotely. You will own end-to-end renewal cycles, forecast risks, and identify upsell opportunities.

The role requires collaboration with Sales and Customer Success and strong customer relationship management in a cybersecurity context. Fluent English is required and Arabic is a valuable asset.

Qualifications

• Renewal track record in cyber security or IT preferred.
• Strong written and verbal English communication.
• Ability to manage multiple renewals with attention to detail.
• Experience collaborating with Sales and Customer Success.
• Experience with CRM tooling (Salesforce or equivalent).

Responsibilities

• Identify renewal opportunities and preserve relationships.
• Own the renewal cycle end-to-end and forecast risks.
• Collaborate with Sales, Partner, and Customer Success on top risks and upsell potential.
• Coordinate with support and training to resolve technical questions before renewal dates.
• Provide visibility to renewal trends to Global Renewal Manager.

Skills

Customer management

Renewals experience

Communication skills

Time management

Relationship building

Tools

Salesforce

MS Excel

Job description

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You’ll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks’ mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

• Work-Life Balance
• Unparalleled Flexible Time-Off
• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slipping
• Collaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust
• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skills
• Salesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel

Sales Renewals Representative (north EMEA) macerata, marche, it