Sales Renewals Representative (North Emea)

Nozomi Networks Inc.; Teramo; Remote; EUR 80,000 - 107,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. is seeking a renewal-focused account professional to manage end-to-end renewal cycles for Middle East accounts. You will forecast risks, identify upsell potential, and collaborate with sales, customer success, and support to ensure renewals close smoothly.

The role emphasizes cross-functional teamwork in a global cybersecurity context. The ideal candidate has a proven track record in renewal, sales or customer service, excellent communication skills, and the ability to work

Qualifications

• Experience in renewal, sales or customer service within Cybersecurity or IT.
• Strong written and oral communication skills.
• Ability to work remotely and stay motivated.

Responsibilities

• Identify renewal opportunities and preserve key relationships.
• Collaborate with sales and customer success on renewals and upsell potential.
• Forecast renewals, risks and gaps; provide visibility to leadership.
• Coordinate with support/training to resolve technical questions before renewal dates.
• Maintain accurate records in CRM and deliver regular reports.

Skills

Customer relationship management

Renewal management

Forecasting

Communication

Time management

Tools

Salesforce

MS Excel

Job description

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You’ll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks’ mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

• Work-Life Balance
• Unparalleled Flexible Time-Off
• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slipping
• Collaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust
• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skills
• Salesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel