Sales Renewals Representative (North Emea)

Nozomi Networks Inc.; Friuli-Venezia Giulia; Remote; EUR 80,000 - 116,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. is seeking a Renewal Manager to own the end-to-end renewal cycle for Middle East accounts, aligning with Sales and Customer Success to preserve and grow strategic relationships.

You will forecast risks, identify upsell potential, and coordinate with support to resolve questions before renewal dates. The role blends account management, pipeline discipline, and cross-functional collaboration in a global cybersecurity context, with a focus on delivering consistent quota

Qualifications

• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience and relationship-building skills
• Fluent in English; Arabic highly valuable

Responsibilities

• Identify renewal opportunities by understanding customer needs and preserving relationships
• Manage renewal pipeline and deliver quota targets consistently
• Forecast renewals and address gaps or risks of slipping
• Collaborate with Sales for early upsell opportunities
• Coordinate with support/training to resolve technical questions before renewal date
• Maintain strong customer experience and relationship management
• Track renewal trends and provide visibility to Global Renewal Manager
• Work remotely with discipline and cross-functional teams
• Use Salesforce or similar CRM daily

Skills

Customer management

Time management

Communication skills

English fluency

Arabic language

Relationship building

Self-motivation

Cross-functional collaboration

CRM software knowledge

Presentation skills

Tools

Salesforce CRM

MS Excel

Job description

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You’ll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks’ mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

• Work-Life Balance
• Unparalleled Flexible Time-Off
• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slipping
• Collaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust
• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skills
• Salesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel