Customer Support | Internship Milan

Align Technology, Inc.; Triulzo; In loco; EUR 6600 - 9000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

700€ monthly gross allowance

Descrizione del lavoro

Align Technology, Inc. seeks a Customer Support Intern in Milan to join the Customer Support department. The role focuses on delivering empathetic customer service, learning support tools, and contributing to an excellent customer experience.

This full-time internship offers real-world exposure in customer service and operations. You will support inquiries, help troubleshoot issues, document feedback in the CRM, and collaborate with Clinical and Sales teams.

Competenze

• Currently pursuing a degree in Business, Communication, Marketing, or a related field.
• Excellent verbal and written communication in English.
• Familiarity with CRM tools (e.g., Salesforce) is a plus.

Mansioni

• Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner.
• Assist in troubleshooting product or service issues and escalate complex cases to senior team members.
• Document customer interactions and feedback using our CRM system.
• Help maintain and update the knowledge base and FAQs.
• Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns.
• Participate in team meetings and training sessions to improve support skills.

Conoscenze

English fluency

Communication

Problem-solving

Empathy

Teamwork

CRM tools

Formazione

Business/Marketing degree (pursuing)

Strumenti

Salesforce

Descrizione del lavoro

Customer Support | Internship Milan

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Italy

Compensation: €700 / month

Description

We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands‑on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.

Role expectations

• Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
• Assist in troubleshooting product or service issues and elevate complex cases to senior team members
• Document customer interactions and feedback using our CRM system
• Help maintain and update the knowledge base and FAQs
• Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
• Participate in team meetings and training sessions to improve support skills

What we're looking for

• Currently pursuing a degree in Business, Communication, Marketing, or a related field
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and attention to detail
• Empathy, patience, and a customer-first mindset
• Familiarity with customer support tools (e.g., Sales force) is a plus
• Ability to work independently and as part of a team

What We Offer:

• A supportive and collaborative work environment
• Real-world experience in customer service and operations
• Mentorship and training from experienced professionals
• Meal vouchers - 10€ per worked day
• Monthly gross allowance of 700 euros