Customer Service Intern

Signify; Milano; On-site; EUR 6,696 - 13,392; Full time

Job summary

Signify is offering an internship in Customer Service located in Milan, designed for students pursuing a technical diploma or university degree in engineering or related fields. The role involves supporting the Customer Service team with operational activities, ensuring efficiency and high-quality service delivery. Candidates should be fluent in Italian and English, have basic Microsoft Office skills, and a proactive approach. This experience will enhance understanding of customer service operations and cross-functional collaboration.

Qualifications

• Currently pursuing a technical diploma or university degree in engineering or related fields.
• Fluent in Italian and English, both spoken and written.
• Basic experience with Microsoft Office (Excel, Word, PPT).
• Proactive and detail-oriented mindset.
• Strong organizational skills and structured approach to tasks.
• Attention to detail when handling data and processes.

Responsibilities

• Support the Customer Service team in daily operational and coordination activities.
• Assist in tracking and documenting service requests for quality delivery.
• Support service planning to improve prioritization and execution.
• Maintain data in SAP Service Cloud for reliable reporting.
• Collaborate with Contact Center and Field Service teams.
• Improve response times and data accuracy.

Skills

Customer Service

Fluent Italian

Fluent English

Excel

Word

PPT

Education

Technical diploma or university degree in engineering or related fields

Business Administration or similar fields with interest in automation and IoT

Tools

SAP Service Cloud

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More About The Role

This internship is an exciting opportunity for you to support our Customer Service IIG team based in Milan. It is designed to provide hands‑on experience in service coordination while contributing to improved efficiency, data quality, and cross‑functional collaboration across the service organization.

Responsibilities

• Support the Customer Service team in daily operational and coordination activities, ensuring continuity and efficiency.
• Assist in the management, tracking, and documentation of service requests, contributing to high‑quality service delivery.
• Support service planning activities to improve prioritization and execution.
• Ensure accurate and timely data maintenance in SAP Service Cloud, contributing to reliable reporting and transparency.
• Actively collaborate with Contact Center, System Engineers, and Field Service teams, supporting smooth communication and alignment.
• Contribute to improving response times, data accuracy, and process consistency, with a strong focus on customer impact.

Qualifications

• Currently pursuing a technical diploma or university degree in engineering (mechanical, electronic, automation, or related fields). Business Administration or similar fields with interest in automation and IoT are also considered.
• Fluent‑Native Italian and fluent English (spoken & written).
• Basic or prior experience with Excel, Word and PPT.
• A proactive and detail‑oriented mindset with a strong interest in Customer Service and operations.
• Strong organizational skills and a structured approach to tasks.
• Accuracy, reliability and attention to detail when handling data and processes.
• Motivation to grow and develop within a service‑oriented role.
• Available to be based in our office in Milan – Viale Sarca.

What You Will Learn

• How Customer Service operations are managed in a structured, customer‑focused organization.
• How cross‑functional teams collaborate to deliver reliable and responsive service solutions.
• Hands‑on experience with SAP Service Cloud and service coordination processes.
• How data quality and operational discipline support performance, trust, and customer satisfaction.