Customer Service Office - stage

CHEP UK Ltd.; Milano; In loco; EUR 5580 - 7812; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid Work Model

Meal voucher

Descrizione del lavoro

CHEP UK Ltd. offers a 6-month Customer Service Office Internship in Milan. You will be part of a proactive team serving customers as the main contact, handling mailboxes and calls, and supporting customer experience initiatives.

You will use SAP, BW and the MS Office suite while developing skills in asset productivity and account analysis. Fluency in English and Italian is required, and you must reside in Milan.

Competenze

• University degree in economics or statistics.
• Fluent in English and Italian.
• Good analytical and problem solving mindset.

Mansioni

• Provide first contact support for customers as part of a proactive team.
• Manage mailboxes and inbound/outbound calls with focus on SMEs.
• Support customer experience initiatives and perform account analysis using BW.
• Handle administrative tasks using SAP and local tools.

Conoscenze

Customer focus

Analytical skills

Problem solving

Fluent English

Italian language

Formazione

University degree in Economics/Statistics

Strumenti

SAP

BW

Outlook

Microsoft Office

Descrizione del lavoro

## Customer Service Office - stageApplyremote type: Hybrid Remotelocations: Milan, Lombardy, Italytime type: Full timeposted on: Posted Todayjob requisition id: JR22820CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.# **Job Description**# PLEASE READ BEFORE APPLYING - This is a 6 months Internship, - Please submit our resume in English - Fluent level of English and Italian is required, - You are living in Milan,**YOUR MISSION **As a Customer Service Office Intern you will be providing support to the rest of your teammates on delivering first class customer experience.You will be part of a proactive and effective team as key contact for customers in their journey with CHEP, with the extraordinary opportunity of improving your skills in asset productivity and customer support.**YOUR GOALS *** Take preventive and proactive action to **ensure that customer satisfaction is maximized**.* Management of Mailboxes and **inbound/outbound calls management with particular focus to SMEs.*** Support the team in **Customer Experience initiatives.*** Account Analysis and Control – Using specific tools: undertake account analysis to **identify trends in customer activity and possible deviations on asset productivity**. Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.* Manage **administrative tasks**using SAP and local tool.**WHAT WE ARE LOOKING FOR*** University degree: Economic, Statistic,* Your Mindset: Customer focus, Drive for results, Analytical skills, Problem solving,* Your Tech skills: Outlook and Microsoft office package, desirable**WHAT WE OFFER *** Highly educational internship;* Attractive internship compensation;* Monthly meal voucher.