SERVICE EXPERT INTERN

Namirial; Milano; Ibrido; EUR 6700 - 10.000; Tempo pieno

Vantaggi offerti da questo lavoro

Structured learning path

Mentorship

International environment

Flexible working hours

Home office

Descrizione del lavoro

Namirial seeks a Service Expert Intern in Milan to support daily operations, documentation, and customer interactions. You will collaborate with teams across departments to ensure smooth service delivery and customer experience.

The internship offers mentorship, a structured learning path, and exposure to an international, innovative environment, with flexible hours and home-office options.

Competenze

• High school diploma or equivalent qualification.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with digital tools and business applications.
• Ability to manage and organize documentation accurately.
• Basic data entry and administrative management skills.

Mansioni

• Provide administrative and organizational support to daily business activities.
• Manage documentation, filing activities, and data archiving.
• Support internal and external communications.
• Enter, update, and maintain information within company systems and databases.
• Assist colleagues with operational and back-office activities.
• Support cross-functional processes and business operations.
• Collaborate with teams located in Milan and Trezzano.
• Build and maintain positive relationships with customers, ensuring timely support and assistance.
• Ensure accuracy and completeness of documentation and records.
• Contribute to the continuous improvement of internal processes and operational efficiency.

Conoscenze

MS Office Suite

Data entry

Documentation

English (basic)

Formazione

High school diploma

Strumenti

CRM systems

Descrizione del lavoro

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Ready to grow your talent and make an impact? Join us and become part of a company that leads digital transformation!

We are looking for a Service Expert Intern to join our team in Milan, someone eager to support daily operational activities, collaborate with colleagues across different departments, and contribute to delivering an excellent experience to our customers.

The role involves providing administrative and organizational support, managing documentation and data, assisting internal teams, and maintaining direct interactions with customers to ensure efficient and effective service delivery.

ABOUT US:

Namirial supports its customers in their digital transformation journey by providing trusted digital transaction management solutions. Namirial's digital trust services include solutions for customer onboarding, agreement automation, signature workflow orchestration, identification, multi-factor authentication, electronic signatures, electronic registered delivery, long-term archiving, and electronic invoicing.

Founded in 2000 in Italy, Namirial Group is now present in more than 85 countries and employs over 1400 people. With its international network of more than 170 strategic partners, Namirial serves over three million customers worldwide and processes several million transactions per day. Namirial is accredited as a Qualified Trust Service Provider under the European Regulation 910/2014 eIDAS.

• Provide administrative and organizational support to daily business activities
• Manage documentation, filing activities, and data archiving
• Support internal and external communications
• Enter, update, and maintain information within company systems and databases
• Assist colleagues with operational and back-office activities
• Support cross-functional processes and business operations
• Collaborate with teams located in Milan and Trezzano
• Build and maintain positive relationships with customers, ensuring timely support and assistance
• Ensure accuracy and completeness of documentation and records
• Contribute to the continuous improvement of internal processes and operational efficiency

YOU MAY BE A FIT FOR THIS ROLE IF YOU HAVE:

Hard Skills

• High school diploma or equivalent qualification
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with digital tools and business applications
• Ability to manage and organize documentation accurately
• Basic data entry and administrative management skills

Preferred Knowledge In:

• Customer service and support activities
• Administrative and back-office processes
• CRM or document management systems

Soft Skills

• Strong organizational skills and attention to detail
• Precision and sense of responsibility
• Teamwork and collaborative attitude
• Proactive mindset and willingness to learn
• Flexibility and adaptability
• Reliability and punctuality
• Positive approach and customer-oriented attitude
• Good communication and interpersonal skills

Languages Skills:

• Basic English knowledge is considered a plus

COMPENSATION PACKAGE:

Employment Type: Internship (6 or 12 months)

Additional Information: The internship includes a structured learning path, mentorship and the opportunity to gain hands-on experience in an international and innovative environment.

WHAT WE ARE OFFERING:

Working in an exciting and innovative market environment

Flexible working hours, uncomplicated holiday planning and home office

Dynamic and open-minded working atmosphere with attractive benefits

An international and motivated team that welcomes YOU!

At Namirial, we recognize the value of people as a fundamental element of our identity.
We promote a workplace that is open, inclusive, and respectful- where everyone feels seen, heard, and appreciated.