Customer support in italiano

Bachecalavoro; Sicilia; A distancia; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Descripción de la vacante

Bachecalavoro is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal.

You will provide support in Italian and English, troubleshoot technical inquiries, document cases, and aim to turn challenging interactions into positive customer experiences. Remote position with relocation support for eligible candidates, based in Portugal.

Formación

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication skills, able to explain technical solutions clearly.
• Good problem-solving abilities and quick thinking.
• Detail-oriented with ability to track issues accurately.
• Empathetic, patient, and customer-focused.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues.
• Handle inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Conocimientos

Fluent Italian & English

Tech-savvy

Strong communication

Problem solving

Detail oriented

Empathetic, patient

Descripción del empleo

Luogo di lavoro: Catania

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support


• Identify, troubleshoot, and resolve customer issues efficiently


• Handle customer inquiries and complaints with professionalism, empathy, and patience


• Clearly explain technical solutions to customers


• Track customer issues and ensure accurate documentation


• Follow up on cases until resolution


• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English


• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills


• Good problem-solving ability and quick thinking


• Detail-oriented and able to track issues properly


• Empathetic, patient, and customer-focused


• Able to stay calm and focused in high-pressure situations


• Previous customer service experience is preferred


• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary


• Remote work model, based in Portugal


• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.