Customer support in italiano

Bachecalavoro; Puglia; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Remote work

Relocation support

Job summary

Bachecalavoro is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based technology project. This is a remote role, with candidates based in Portugal or willing to relocate, and relocation support is provided.

You will assist users in Italian and English, troubleshoot technical inquiries, document cases accurately, and help turn challenging experiences into positive outcomes. The position offers a remote work model based in Portugal and a competitive salary.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Excellent communication and problem-solving skills.
• Detail-oriented with good documentation.
• Customer service experience preferred, sales a plus.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Skills

Fluent Italian

Fluent English

Tech-savvy

Strong communication

Job description

Luogo di lavoro: Foggia

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holdersopen to relocation will be considered.