Customer support in italiano

Bachecalavoro; Sardegna; Remote; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Remote work

Relocation support

Job summary

Bachecalavoro is hiring an Italian-speaking Technical Customer Support Specialist for a fully remote role based in Portugal. You will handle Italian and English inquiries, troubleshoot tech issues, and document cases while ensuring a positive customer experience.

Relocation support is provided for eligible candidates, and EU passport holders open to relocation are encouraged to apply. The position offers a full-time contract with a remote work model, focusing on customer satisfaction and clear

Qualifications

• Fluent in Italian and English.
• Experience in customer service.
• Remote-friendly role with strong communication.
• Based in Portugal or willing to relocate (EU passport holder).

Responsibilities

• Provide technical customer service in Italian and English.
• Identify, troubleshoot, and resolve issues clearly and efficiently.
• Document cases accurately and follow up until resolution.
• Communicate technical solutions in a clear, customer-friendly manner.

Skills

Bilingual Italian/English

Tech-savvy

Customer service

Communication skills

Problem solving

Detail-oriented

Empathy

Calm under pressure

Sales experience

Job description

Luogo di lavoro: Sassari

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holdersopen to relocation will be considered.