Customer support in italiano

Bachecalavoro; Caserta; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Job summary

Bachecalavoro cerca un/a Customer Support Specialist tecnico con fluente italiano e inglese per un progetto basato in Portogallo. Ruolo remoto con possibilità di lavorare da in Portogallo o trasferimento con supporto alla relocation.

Si richiedono ottime capacità comunicative e una forte attenzione al cliente. Il candidato offrirà assistenza tecnica, gestionirà richieste complesse, e documenterà i casi con precisione, mantenendo un’esperienza positiva del cliente e contribuendo alla

Qualifications

• Fluente in italiano e inglese.
• Ottime capacità comunicative e servizio al cliente.
• Capacità di risoluzione problemi e di pensiero rapido.
• Attenzione ai dettagli e capacità di tracciare le issue.
• Empatia, pazienza e orientamento al cliente.

Responsibilities

• Fornire supporto tecnico al cliente in italiano e inglese.
• Identificare, risolvere e documentare le issue in modo accurato.
• Gestire richieste e lamentele con professionalità ed empatia.
• Spiegare soluzioni tecniche in modo chiaro ai clienti.
• Documentare accuratamente le casistiche e mantenere una buona esperienza cliente.

Skills

Italiano fluente

Inglese fluente

Assistenza clienti

Comunicazione efficace

Job description

Luogo di lavoro: Caserta

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolutionMaintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided