Customer support in italiano

Bachecalavoro; Friuli-Venezia Giulia; Remote; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Remote work Portugal

Relocation support

Job summary

Bachecalavoro cerca uno/a Specialista del Supporto Tecnico in italiano, con eccellenti capacità di comunicazione in italiano e inglese, per un progetto tech basato in Portogallo. Il ruolo è completamente remoto e basato in Portogallo, con supporto al relocation per candidati idonei.

La posizione richiede pazienza, attenzione ai dettagli e capacità di risoluzione rapida dei problemi, offrendo stipendio competitivo e modello di lavoro da remoto.

Qualifications

• Fluente in italiano e inglese per supporto tecnico.
• Buone capacità di comunicazione e problem solving.
• Esperienza nel servizio clienti è preferita; vendita è un plus.

Responsibilities

• Fornire supporto tecnico ai clienti in italiano e inglese.
• Identificare, diagnosticare e risolvere problemi dei clienti.
• Gestire richieste e lamentele con professionalità ed empatia.
• Spiegare soluzioni tecniche in modo chiaro ai clienti.
• Documentare accuratamente i casi e seguire le richieste fino alla risoluzione.

Skills

Fluent Italian and English

Tech-savvy

Problem solving

Attention to detail

Empathy / customer focus

Calm under pressure

Sales experience

Job description

Luogo di lavoro: Trieste
Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolutionMaintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided